Joni Spence
Papillion,NE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Vocational Rehabilitation Specialist position. Ready to help the team achieve agency goals.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Social Security Administration
Omaha, NE
08.2022 - Current
- Conducts interviews with constituents to verify eligibility regarding retirement, disability, and health insurance benefits. Establishes complex assignments to identify constituents’ needs by identifying gaps and assessing federal regulations. Welcomes constituents by responding to questions and solving problems and situations regarding Social Security benefits.
- Expertly communicates electronically, by phone, in person, and in writing with both internal and external parties. Develops routines to support adequate workflows that yield success and support the mission of social security programs.
- Resolves discrepancies while clarifying issues that result in final decisions for back payments and entitlements for benefits. Submits background checks; adheres to the management of resources through supply disciplines; safeguards necessary documentation and files while carrying out public sector tasks.
- Assists support staff to identify when to start, stop, or change constituents’ benefits. Performs a wide variety of administrative duties such as, computations routinely to resolve back pay issues, Social Security Number assignments, and assist the public with applying for entitled benefits such as Medicare.
- Logs collected data and Protected Identifying Information (PII) into multiple databases while following HIPAA regulations and other agency policies and procedures. Serves as a point of contact for legal representatives that provide information on federal benefits.
- Make recommendations on the authorization of disallowance actions under programs administered by the SSA. Identifies relevant facts by analyzing circumstances and interpreting data to determine outcomes.
- Collaborated and communicated with claims specialists across multiple specialties to accomplish team goals and ensure care was provided to those in need. Assist HR Operations Managers by gathering and organizing data that identifies issues and discrepancies with Social Security Information Systems.
- Grade: 8
- Hours per week: 40
Data Analyst/Logistics Technician
TEKsystems
Offutt AFB, NE
03.2017 - 08.2020
- Maintained accountability of all IT equipment associated with entire Strategic Command facility.
- Performed quality assurance reviews of technical data ensuring correct installation of critical equipment and ensuring affective utilization of man hours by preventing corrective reinstallation.
- Cross check Inventory sheets against Master Elevation Allocation spreadsheet to ensure accuracy of equipment placement.
- Review computer drawings for data validation of cable labels, part lists, system identifiers, compare drawings to Master Cabling table.
- Communicate with Functional Managers, Project Engineers and Drafters personnel.
- Research prices and Technical Data for Cisco equipment.
- Quality check for errors and omissions.
- Provided analysis of orders and quantities to ensure equipment was available for installation in new facility.
- Validated inventory of accountable IT equipment and provided analysis to ensure proper turnover.
- Hours per week: 40
Manager, Weather Plans and Policy
US Air Force Central Command
Shaw AFB, SC
01.2014 - 01.2017
- Communicated and interacted with higher headquarters on behalf of deployed weather forces mission requirements.
- Subject matter expert for ensuring deployed weather forces meet all policies and regulations.
- Managed $16.5 million in tactical and fixed-base weather systems ensuring proper accountability and performance.
- Grade: E-7
- Hours per week: 40
Flight Chief, Software Sustainment
2d Systems Operations Squadron, 24 Weather Group
Offutt AFB, NE
03.2012 - 01.2014
- Led the implementation of integrated conventional and special operations weather sensing strategy.
- Overhaul directorate readiness training allowing leadership to actively track readiness of the unit.
- Grade: E-7
- Hours per week: 40
Weather Forecaster/Observer
US Air Force
Offutt AFB, NE
09.1993 - 03.2012
- Supervise and led activities in three sections of 35+ personnel sustaining software for the Air Force’s $288 million strategic weather computer complex.
- Directed daily operations and ensured 24-hour on-call response to outages in support of worldwide operations.
- Advised flight director on enlisted personnel matters, including reporting, disciplinary and corrective measures.
- Assigned tasks, managed career progression and conducted performance evaluations for subordinates.
- Oversaw upgrade of five databases that supported precision Southwest Asia airdrop mission.
- Directed the issue of 35 new station identifiers in support of joint operations and international exercises. Led the assumption of 225 applications and 5 million lines of software code.
- Hours per week: 40
Education
Master's degree - Business and Professional Communication
Bellevue University
Bellevue, NE06.2022
Bachelor's degree - General Administration
University of Nebraska Omaha
Omaha, NE12.2011
Associate's degree - Weather Technology
Community College of the Air Force
Gunter AFB, AL05.2000
Associate's degree - Mass Communications
St Petersburg College (formerly St Petersburg Junior College)
Saint Petersburg, FL08.1992
Timeline
Customer Service Representative
Social Security Administration
08.2022 - Current
Data Analyst/Logistics Technician
TEKsystems
03.2017 - 08.2020
Manager, Weather Plans and Policy
US Air Force Central Command
01.2014 - 01.2017
Flight Chief, Software Sustainment
2d Systems Operations Squadron, 24 Weather Group
03.2012 - 01.2014
Weather Forecaster/Observer
US Air Force
09.1993 - 03.2012
Master's degree - Business and Professional Communication
Bellevue University
Bachelor's degree - General Administration
University of Nebraska Omaha
Associate's degree - Weather Technology
Community College of the Air Force
Associate's degree - Mass Communications
St Petersburg College (formerly St Petersburg Junior College)