Jonia Mcgee
Aurora,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Seasonal Warehouse Associate
Amazon
Aurora, CO
05.2020 - Current
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Worked safely around moving machinery
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors
- Consistently lifted materials weighing as much as 50+ pounds
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Warehouse Associate
Primesource Staffing
Aurora, CO
11.2018 - 03.2020
- Loaded, unloaded and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading
- Recorded information, shortages and discrepancies to keep records current and accurate
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Inbound Customer Service Representative
24-7 Intouch
Aurora, CO
02.2017 - 10.2018
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Resolved complaints to satisfy customers and encourage future transactions
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
- Processed customer order, quote and return transactions and offered additional products and services
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Parcel Assistant
Fed Ex Smartpost
Aurora, CO
10.2014 - 01.2017
- Loaded, unloaded and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Consistently lifted materials weighing as much as 50 pounds
- Checked packages and merchandise for damage and notified vendors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Front Desk Attendant
NorthEast Animal Hospital
Denver, CO
05.2011 - 05.2014
- Received over 30+ calls daily
- Making outgoing calls for checkups after appointments for surgeries
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Education
High School Diploma -
Gateway High School
Aurora, CO05.2014
Skills
- Computer Proficiency
- Product Packaging
- Shipping and Receiving
- Customer Service
- Strong Attention to Detail
- Stocking and Replenishing
Timeline
Seasonal Warehouse Associate
Amazon
05.2020 - Current
Warehouse Associate
Primesource Staffing
11.2018 - 03.2020
Inbound Customer Service Representative
24-7 Intouch
02.2017 - 10.2018
Parcel Assistant
Fed Ex Smartpost
10.2014 - 01.2017
Front Desk Attendant
NorthEast Animal Hospital
05.2011 - 05.2014
High School Diploma -
Gateway High School