Jonia Reid
Communications Officer
Wadley,GA
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Communications Officer
Emanuel County 911
Swainsboro, GA
05.2019 - Current
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Sales Associate
Save A Lot Grocery Store
Vidalia, GA
06.2017 - 08.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
Emanuel County Ins.
Twin City, GA 08.2010 - 05.2014
Associate of Arts - General Studies
East Georgia State College
Swainsboro, GA 08.2014 - 08.2016
Skills
Computer-aided dispatching
Information intake
Basic life support understanding
Analytical and Critical Thinking
Multitasking Abilities
Teamwork and Collaboration
Active Listening
Timeline
Communications Officer
Emanuel County 911
05.2019 - Current
Sales Associate
Save A Lot Grocery Store
06.2017 - 08.2018
Associate of Arts - General Studies
East Georgia State College
08.2014 - 08.2016
High School Diploma -
Emanuel County Ins.
08.2010 - 05.2014