Jonicka Palmer
Prattville,AL
Summary
Results-driven Hotel General Manager with more than 19 years of progressive hospitality leadership experience managing branded hotels including Extended Stay America Select Suites, WoodSpring Suites, and Marriott properties. Proven success improving hotel operations, profitability, guest satisfaction, and developing high-performing teams.
Overview
19
19
years of professional experience
Work History
General Manager / General Manager Trainer
Extended Stay America Select Suites
Montgomery, AL
09.2022 - Current
- Drive occupancy, ADR, RevPAR, and revenue growth.
- Manage P&L, budgeting, forecasting, payroll, labor costs, and expense controls.
- Directed hotel operations, ensuring compliance with brand standards to enhance guest satisfaction.
- Recruited, trained, coached, and developed hotel associates, fostering a high-performance culture.
- Train and mentor newly hired General Managers.
- Coach new GMs on operations, budgeting, labor management, revenue management, and brand standards.
- Oversee QA inspections, maintenance, safety, purchasing, vendors, and inventory.
- Partnered with corporate leadership for effective onboarding of new General Managers, facilitating smooth transitions.
General Manager
WoodSpring Suites
Montgomery, AL
07.2021 - 09.2022
- Managed daily hotel operations, enhancing financial performance through effective oversight.
- Oversaw staffing, payroll, and budgeting to optimize revenue and elevate guest satisfaction.
- Coordinated housekeeping and maintenance teams to maintain high standards of hotel cleanliness and functionality.
- Monitored adherence to brand standards across hotel operations. and quality assurance.
General Manager
Fairfield by Marriott Inn & Suites Montgomery Eastchase
Montgomery, AL
02.2019 - 05.2021
- Directed hotel operations, managed financial performance, led team leadership, oversaw revenue management, enhanced guest satisfaction, and ensured brand compliance.
- Oversaw daily operations, enhancing guest experiences at extended-stay hotel.
- Managed staff recruitment, training, and performance evaluations, fostering team development.
- Coordinated maintenance and housekeeping services, ensuring hotel standards were consistently met.
Assistant General Manager
Fairfield By Marriott Inn & Suites Montgomery Eastchase
Montgomery, AL
11.2017 - 02.2019
- Managed daily operations to ensure guest satisfaction and service quality.
- Oversaw AP/AR, payroll, purchasing, inventory, sales support, scheduling, and daily operations to ensure seamless workflow.
- Oversaw inventory management and ordered supplies for hotel services and amenities.
- Coordinated inventory management and procurement of supplies for hotel services and amenities.
Housekeeping Manager
Fairfield by Marriott Inn & Suites Montgomery Eastchase
Montgomery, AL
02.2016 - 11.2017
- Oversaw housekeeping operations, including scheduling, inventory management, conducting inspections, and training staff to maintain high standards.
- Supervised housekeeping staff to ensure high cleanliness standards.
- Created and implemented training programs for new housekeeping employees for new housekeeping employees.
- Developed training programs for new housekeeping employees.
Guest Service Agent
Montgomery Marriott Prattville Hotel & Conference Center
Montgomery, AL
10.2015 - 02.2016
- Welcomed guests with friendly and professional service at the front desk.
- Assisted guests with check-in and check-out processes seamlessly.
- Managed guest reservations using hotel management software efficiently.
- Delivered efficient front desk service, enhancing guest relations and overall satisfaction.
Housekeeping Supervisor
Montgomery Marriott Prattville Hotel & Conference Center
Montgomery, AL
12.2010 - 02.2016
- Supervised housekeeping staff to uphold quality standards and enhance guest satisfaction.
- Supervised housekeeping staff and maintained quality standards.
- Trained and mentored staff on cleaning protocols and safety procedures to improve service consistency.
- Ensured compliance with brand standards in guest room preparations, contributing to overall guest experience.
Housekeeper
Montgomery Marriott Prattville Hotel & Conference Center
Montgomery, AL
03.2007 - 12.2010
- Cleaned guest rooms to ensure high standards of cleanliness and comfort.
- Maintained public areas, ensuring a welcoming environment for guests.
- Ensured guest rooms and public areas met Marriott cleanliness and presentation standards.
- Managed laundry operations, including washing, folding, and organizing linens.
Education
Human Resource Management
Troy University
Emergency Medical Services
Trenholm State Technical College
Skills
- Hotel Operations
- P&L Management
- Budgeting
- Revenue Management
- Labor Management
- Team Leadership
- Guest Relations
- Brand Compliance
- Quality Assurance
- M3
- Inn-Flow
- ProfitSage
- FOSSE PMS
- Microsoft Office
- Jonas Chorum PMS
- Hotel Key PMS
- VX Maintain
- Service Channel
Timeline
General Manager / General Manager Trainer
Extended Stay America Select Suites
09.2022 - Current
General Manager
WoodSpring Suites
07.2021 - 09.2022
General Manager
Fairfield by Marriott Inn & Suites Montgomery Eastchase
02.2019 - 05.2021
Assistant General Manager
Fairfield By Marriott Inn & Suites Montgomery Eastchase
11.2017 - 02.2019
Housekeeping Manager
Fairfield by Marriott Inn & Suites Montgomery Eastchase
02.2016 - 11.2017
Guest Service Agent
Montgomery Marriott Prattville Hotel & Conference Center
10.2015 - 02.2016
Housekeeping Supervisor
Montgomery Marriott Prattville Hotel & Conference Center
12.2010 - 02.2016
Housekeeper
Montgomery Marriott Prattville Hotel & Conference Center
03.2007 - 12.2010
Human Resource Management
Troy University
Emergency Medical Services
Trenholm State Technical College