Jonida Melendez

• Led a dynamic team of bartenders ensuring seamless bar operations and maintaining a high standard of service excellence.
• Led comprehensive training sessions for new bartending staff, ensuring a solid understanding of Cipriani cocktail recipes, techniques, service standards, and company policies.
• Orchestrated the development of strategic floor plans for four bars, optimizing layouts to enhance workflow and elevate member satisfaction.
• Took charge of creating and managing comprehensive schedules for the entire bar team, ensuring optimal staffing during peak hours and special events.
• Managed inventory, ordering, and stock rotation to optimize efficiency and minimize waste.
• Collaborated with management to organize and execute successful club events, contributing to the overall member experience.

• Delivered exceptional customer service by crafting and serving a variety of high-quality cocktails in adherence to Il Mulino’s standards.

• Maintained a polished and organized bar area, contributing to the restaurant’s upscale ambience.

• Implemented effective upselling techniques to promote premium beverages and increase revenue.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.