Jonielys Pinto
Summary
Compassionate PCA with experience at Tempus Unlimited, skilled in personal hygiene assistance and emotional support. Enhanced patient comfort through attentive care and effective behavioral management. Committed to maintaining a safe environment, reducing infection risks, and providing exceptional dementia care. Proven ability to respond to emergencies with confidence and empathy.
Overview
6
6
years of professional experience
Work History
PCA
Tempus Unlimited
Fitchburg, MA
10.2024 - 07.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Manager
McDonald's
Fitchburg, MA
08.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Packer
AIS
Leominster, MA
12.2019 - 11.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of orders through effective time management and multitasking skills.
Education
Esthetician
Chelmsford Beauty Academy
Chelmsford, MAHigh School Diploma -
Leominster High School
Leominster, MA06-2020
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Emergency response
- Compassionate care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
cover lettere
Jonielys M. Pinto Encarnacion
I am writing to express my interest in the Esthetician/Beauty Specialist position with hands on training at Chelmsford Beauty Academy and professional experience in client service, leadership, and care, I am eager to bring my passion for skincare, commitment to excellence, and strong work ethic to your team.
During my training at Chelmsford Beauty Academy, I gained experience performing facials, waxing, lash lifts, brow tinting, and skincare analysis. I take pride in providing personalized services that leave clients feeling confident and cared for, while also maintaining the highest standards of cleanliness and sanitation. Additionally, I enjoy recommending appropriate skincare products for at-home care, ensuring that clients continue to feel their best even after their appointment.
My background also includes leadership and customer service roles in both healthcare and hospitality. As a PCA with Tempus Unlimited, I developed strong communication skills and the ability to anticipate client needs with empathy and professionalism. As a Store Manager at McDonald's, I honed my organizational, leadership, and problem-solving skills while ensuring customer satisfaction in a fast-paced environment. These experiences have strengthened my ability to deliver outstanding service, work collaboratively, and adapt quickly to new challenges.
I am excited about the opportunity to grow more each day and contribute to reputation for exceptional client care. I would welcome the chance to discuss how my skills and enthusiasm can support your team and help clients feel their best.
Thank you for your time and consideration.
Sincerely,
Jonielys M. Pinto Encarnacion
Timeline
PCA
Tempus Unlimited
10.2024 - 07.2025
Manager
McDonald's
08.2022 - 10.2023
Packer
AIS
12.2019 - 11.2020
Esthetician
Chelmsford Beauty Academy
High School Diploma -
Leominster High School