Jonierre Tiller
Summary
Results-driven Store Lead Manager with expertise in store operations and sales strategies. Focused on driving revenue growth and enhancing customer satisfaction through effective staff training and strategic planning. Skilled in problem-solving, product merchandising management, and motivating teams to achieve business goals.
Overview
19
19
years of professional experience
Work History
Store Lead Manager
Royal Farms
Sparrows Point
10.2025 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment processes to maintain optimal product availability.
- Monitored inventory levels and conducted regular stock counts to ensure accuracy of records.
- Trained and mentored new employees in customer service best practices, improving team performance and service quality.
- Resolved customer complaints effectively, increasing customer satisfaction and loyalty.
- Established key relationships with vendors to ensure timely delivery of goods and services.
- Conducted regular audits of merchandise displays to ensure they were neat and organized.
- Performed cash handling duties such as balancing registers at end of shift or processing refunds and exchanges.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with all applicable laws, regulations and company policies and procedures.
Food and Beverage Supervisor
Great Wolf Lodge Resort
04.2021 - 11.2023
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles, improving team efficiency and service consistency.
- Identified team weak points and implemented corrective actions, enhancing overall service quality.
- Created and deployed strategies to improve restaurant performance, streamline food prep processes, and minimize waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food Service Manager
Baltimore City Public School System
12.2011 - 10.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed and approved employee schedules and timesheets to ensure optimal staffing and operational efficiency.
- Collaborated with departments to coordinate successful events and promotions, enhancing customer engagement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and developed strong vendor relationships to secure quality products at competitive prices.
Clinical Associate
Johns Hopkins Hospital
03.2007 - 12.2011
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted patients with basic care needs, ensuring comfort and safety during treatment.
- Provided essential support to patients for basic care, facilitating their overall well-being.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed necessary reports and documentation on time and to specifications.
- Managed administrative tasks efficiently to enhance office operations and support clinical staff.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
Education
No Degree - Business Administration
The Community College of Baltimore County
Catonsville, MDSkills
- Sales Strategies
- Customer Engagement
- Inventory management
- Cash management
- Menu Planning
- Staff Training
- Task Delegation
- Operational Reporting
- Procedure evaluation
- Supply organization
- Customer complaint resolution
- Staff training
Timeline
Store Lead Manager
Royal Farms
10.2025 - Current
Food and Beverage Supervisor
Great Wolf Lodge Resort
04.2021 - 11.2023
Food Service Manager
Baltimore City Public School System
12.2011 - 10.2021
Clinical Associate
Johns Hopkins Hospital
03.2007 - 12.2011
No Degree - Business Administration
The Community College of Baltimore County