Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joniesa Newton-Langford

Tacoma,WA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
10.2020 - Current
  • Cash handling, dealing with bank deposits
  • Excelled in every store position and regularly backed up front-line staff.
  • Cleaning, getting orders from customers and preparing the food accordingly
  • Making sure all crewmembers are prepared for the day
  • Coaching other shift managers and crew
  • Maintaining a steady drive thru .
  • Trained and mentored new employees to maximize team performance.

Server

Golden Corral
06.2019 - 12.2019
  • Making sure customers are doing great on their stay
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Restocking, cleaning
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Caregiver

Life Force Services
06.2018 - 06.2019
  • Take care of clients, pass out medication, clean and cook for them
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Crew member

McDonald's
08.2015 - 06.2017
  • Taken orders (cashier), restocking, customer service, Food Preparation
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Sales associate

Wet Seal
11.2016 - 01.2017
  • (Store closed)
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server/Hostess

Angie's bar
05.2013 - 08.2013
  • Greeted customers at the door
  • Showed customers to their tables, cleaned, organized the menus
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Ware County High School

Skills

  • Microsoft Excel, Organizational Skills, POS, Powerpoint,
  • Verbal and Written Communication
  • Handling Customer Complaints
  • Great with Microsoft, Type 30 words ph
  • Customer Service
  • Sales
  • Training
  • POS
  • Organizational Skills
  • MS Office
  • Basic math
  • Cashiering

Certification

Food Handler Certification CPR Certification

Timeline

Shift Manager

McDonald's
10.2020 - Current

Server

Golden Corral
06.2019 - 12.2019

Caregiver

Life Force Services
06.2018 - 06.2019

Sales associate

Wet Seal
11.2016 - 01.2017

Crew member

McDonald's
08.2015 - 06.2017

Server/Hostess

Angie's bar
05.2013 - 08.2013

Ware County High School

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Joniesa Newton-Langford