Joniqua Pagan
Killeen
Summary
To obtain a remote position.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Remote Customer Service Agent
Ebay Enterprise
Austin
06.2015 - 08.2020
- Assisted customers with product inquiries and order issues.
- Processed returns and exchanges efficiently for customer satisfaction.
- Utilized eBay systems to track and manage customer interactions.
- Subject matter expert or SME so I assisted other employees in a training setting
- As part of the High Value Claims I assisted concierge customers with high dollar items
- Resolved conflicts between buyers and sellers in a timely manner.
Customer Service Representative
United Healthcare Insurance
Killeen
01.2013 - 06.2015
- Assisted customers with inquiries about insurance policies and benefits.
- Managed claims processing and ensured timely resolution of issues.
- Educated clients on coverage options and healthcare resources available.
- Collaborated with team members to improve customer service procedures.
- Provided support during open enrollment periods for policy selection.
- Addressed escalated customer concerns and facilitated satisfactory resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier, Customer Service Assistant
AAFES Exchange
Wainwright
10.2012 - 05.2013
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and recommendations.
Cashier, Customer Service Assistant
AAFES Exchange
Killeen
01.2011 - 01.2012
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Responsible for stocking and cleaning the store
Cashier
Whataburger
Killeen
09.2009 - 05.2010
Detail Specialist
Zip Car Wash
Killeen
07.2008 - 08.2009
- Detailed inside/outside of customers vehicles
Education
Ellison High School
Killeen, TXSome College (No Degree) - Criminal Justice
Central Texas College
Killeen, TXSkills
- Customer Service
- Money Handling
- Communication Skills
- Self-Motivated
- Responsible
- Conflict resolution
- Claims management
- eBay systems
- Product inquiries
- Customer relationship management
- Team collaboration
- Escalation handling
- Detail orientation
- Effective communication
- Problem solving
- Time management
- Active listening
- Decision-making
Affiliations
Business Professionals Of America, 2009 - Present, Chapter Member
Volunteer Experience
- Special Olympics – Region 12 Killeen
- Central Texas College-SIFE Haunted House
References
Available upon request.
Timeline
Remote Customer Service Agent
Ebay Enterprise
06.2015 - 08.2020
Customer Service Representative
United Healthcare Insurance
01.2013 - 06.2015
Cashier, Customer Service Assistant
AAFES Exchange
10.2012 - 05.2013
Cashier, Customer Service Assistant
AAFES Exchange
01.2011 - 01.2012
Cashier
Whataburger
09.2009 - 05.2010
Detail Specialist
Zip Car Wash
07.2008 - 08.2009
Ellison High School
Some College (No Degree) - Criminal Justice
Central Texas College