Joniqua Smiley

• The outbound calling center's job was to recruit truck drivers by calling each driver who had applied to see if they were still interested in the job, start their new career journey, and assist them with the next steps of the hiring process.

Maintain customer records, process loan applications, customer payments, and loan closings, and help the office reach performance goals.

• Handled numerous high-volume calls from members who are covered by their insurance to receive medical transportation to and from their doctors appointments, personal shopping and grocery shopping

• Responded to customer inquiries via phone, email, and live chat promptly.
• Offer technical support to customers
• Provide clear, accurate, empathetic human responses; go the extra mile to engage and build relationships with customers

• Prepare lunch trays, Answer calls from patients or nurses about diet changes or meal of the day