Jonique Bean
Gretna,LA
Summary
Administrative professional with government and healthcare experience in document review, case file management, data entry, correspondence preparation, and regulatory compliance. Skilled in maintaining confidential records, analyzing documentation, providing customer service, and supporting efficient office operations.
Overview
6
6
years of professional experience
Work History
Tax Analyst
Louisiana Department of Revenue
2025.10 - Current
- Reviewed and analyzed tax filings and supporting documentation to identify discrepancies, ensure compliance, and determine appropriate resolution.
- Prepared correspondence, notices, and written communications regarding taxpayer cases, documentation requests, and resolution outcomes.
- Issued tax clearance determinations based on case file analysis and documentation review
- Provided professional customer service to taxpayers by interpreting policies, resolving inquiries, reviewing documentation, and communicating requirements in accordance with state regulations.
Patient Access & Insurance Eligibility Specialist
DePaul Community Health Center
2024.05 - 2025.03
- Verified insurance eligibility for 40+ patients daily across Medicaid, Medicare, and commercial payers.
- Resolved complex billing and claim discrepancies ,reducing claim delays and improving patient account accuracy.
- Collaborated with clinical and billing departments to ensure timely claim resolution
- Maintained HIPAA-compliant patient records and documentation
- Assisted patients with financial and insurance-related inquiries
Courier
FedEx
2023.01 - 2024.04
- Maintained accurate delivery documentation and met time-sensitive operational deadlines
Package Handler
Amazon
2022.12 - 2023.07
- Supported inventory accuracy and workflow efficiency in a high-volume environment
Dental Office Manager / Registered Dental Assistant
Family Dentistry DDS
2020.08 - 2022.01
- Managed front office operations including scheduling, insurance verification, and patient intake using Dentrix EHR
- Processed dental billing, reviewed patient financial records, and resolved insurance claim discrepancies
- Coordinated payment arrangements and ensured HIPAA-compliant patient documentation
- Managed dental supply inventory and vendor ordering
Education
Associate of Applied Science - Business Administration
Nunez Community College
Chalmette, LA2027
Certificate of Applied Science (CAS) - Medical Billing & Coding
Nunez Community College
Chalmette, LA12.2026
Certificate of Applied Science (CAS) - Business Technology
Nunez Community College
Chalmette, LA12.2026
Diploma - Dental Assisting
Blue Cliff College
Metairie, LASkills
- Administrative Support
- Case File Management
- Document Review & Processing
- Data Entry & Records Management
- Correspondence Preparation
- Report Generation
- Customer Service
- Regulatory Compliance
- Confidential Records Management
- Microsoft Office Suite
- Electronic Database Systems
- Policy & Procedure Interpretation
Timeline
Tax Analyst
Louisiana Department of Revenue
2025.10 - Current
Patient Access & Insurance Eligibility Specialist
DePaul Community Health Center
2024.05 - 2025.03
Courier
FedEx
2023.01 - 2024.04
Package Handler
Amazon
2022.12 - 2023.07
Dental Office Manager / Registered Dental Assistant
Family Dentistry DDS
2020.08 - 2022.01
Diploma - Dental Assisting
Blue Cliff College
Associate of Applied Science - Business Administration
Nunez Community College
Certificate of Applied Science (CAS) - Medical Billing & Coding
Nunez Community College
Certificate of Applied Science (CAS) - Business Technology
Nunez Community College