Jonique Bean
Gretna,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare and retail . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
DePaul Community Health Center
05.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Courier
FedEx
01.2023 - 04.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
Package Handler
Amazon
12.2022 - 07.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Office Manager
Family Dentistry DDS
08.2020 - 01.2022
- Created, maintained and updated filing systems for paper and electronic documents.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Assistant Manager
Claire's Stores
10.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Jewelry Consultant
Kay
11.2018 - 04.2019
- Increased sales and customer satisfaction through personalized servicing.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Completed store opening and closing procedures as per company guidelines.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
Lead Sales Associate
Dollar General
11.2017 - 08.2018
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
Department Supervisor
JCPenney
02.2015 - 07.2016
- Communicated with managers of other departments to maintain transparency.
- Handled cash register, returns, and refunds.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Lead Sales Associate
Cache
10.2014 - 02.2015
- Participated in store meetings and product training sessions to understand and sell items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Set and achieved company defined sales goals.
Education
Associate Of Applied Science -
Nunez Community College
Dental Assisting
Blue Cliff College - Metairie
2018
Skills
- Insurance billing
- CPR
- Radiology
- Punctuality and reliability
- Medical charting
- Dentrix Proficiency
- Four-Handed Procedures
- Past Due Account Management
- CSR Support
Timeline
Patient Access Representative
DePaul Community Health Center
05.2024 - Current
Courier
FedEx
01.2023 - 04.2024
Package Handler
Amazon
12.2022 - 07.2023
Office Manager
Family Dentistry DDS
08.2020 - 01.2022
Assistant Manager
Claire's Stores
10.2019 - 04.2020
Jewelry Consultant
Kay
11.2018 - 04.2019
Lead Sales Associate
Dollar General
11.2017 - 08.2018
Department Supervisor
JCPenney
02.2015 - 07.2016
Lead Sales Associate
Cache
10.2014 - 02.2015
Associate Of Applied Science -
Nunez Community College
Dental Assisting
Blue Cliff College - Metairie
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