Summary
Overview
Work History
Education
Skills
Websites
Language
Awards
Timeline
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Jonique Harris

Hillsboro

Summary

Detail-oriented and dependable Title Clerk with demonstrated success managing high-volume title processing, ensuring regulatory compliance, and providing seamless administrative and customer service support. Adept at improving workflow efficiencies, maintaining accurate records, and collaborating across accounting, billing, and DMV departments. Recognized for strong organizational skills, problem-solving abilities, and commitment to accuracy and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Remote Warranty Claims Specialist

Demarini
01.2024 - 12.2024
  • Provided exceptional customer service, guiding clients through warranty claim processes with a 95% customer satisfaction rate.
  • Maintained an 85% data accuracy rate in CRM systems and reduced claim processing time by 15%.
  • Trained new team members on warranty policies and customer service best practices, boosting overall team performance.

Title Clerk / Administrative Assistant

Lithia Motors
12.2021 - 12.2023
  • Processed over 100 vehicle titles daily across six dealerships, ensuring accurate VIN tracking and timely DMV submissions.
  • Reviewed, processed, and recorded all state registration documents with a focus on compliance and efficiency.
  • Reduced Lost Title Applications by 50% through improved tracking systems and precise documentation management.
  • Contributed to smoother dealership operations by supporting accounting, DMV, and billing teams, significantly improving workflow by 50%.
  • Managed cash receipts, document scanning, and daily office support with meticulous attention to detail.

Authorization Agent

Old Republic Home Protection
02.2019 - 11.2021
  • Delivered excellent customer support to plan holders and service providers, maintaining a 97% satisfaction rating.
  • Assessed coverage eligibility, processed authorizations, and verified bids for fairness and compliance.
  • Maintained detailed customer account records, supporting high-volume case management.

Education

Bachelor of Science - Applied Psychology

Colorado Christian University
Denver, CO

High School Diploma -

Hayward Adult School
Hayward

Skills

  • Automotive Title Processing (In-State & Out-of-State)
  • Vehicle Registration & DMV Compliance
  • Cash Receipts & Deposit Reconciliation
  • Accounting & Administrative Support
  • Customer Relationship Management
  • Document Accuracy & Recordkeeping

Language

English (Native)

Awards

Hayward Adult School - Honors graduate in English and History

Timeline

Remote Warranty Claims Specialist

Demarini
01.2024 - 12.2024

Title Clerk / Administrative Assistant

Lithia Motors
12.2021 - 12.2023

Authorization Agent

Old Republic Home Protection
02.2019 - 11.2021

Bachelor of Science - Applied Psychology

Colorado Christian University

High School Diploma -

Hayward Adult School

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