Jonique Johnson
Las Vegas,NV
Summary
Highly motivated and detail-oriented Flight Attendant with three years of experience at Spirit Airlines, offering a strong background in safety-sensitive industries and comprehensive customer service expertise. Proven ability to execute FAA regulations and airline procedures with precision while maintaining a professional and approachable demeanor. Recognized for outstanding communication skills, dependability, and exceptional organizational abilities in fast-paced, high-pressure environments. Committed to ensuring passenger safety, comfort, and an exceptional travel experience through adaptability to new technologies and protocols.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Las Vegas, NV
01.2023 - Current
- Physically manage service equipment, overhead bins, ensuring items are serviceable and secure promoting a safe and comfortable environment for passengers and staff.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
Member Services Specialist
Health Plan of Nevada
Las Vegas, NV
01.2018 - 01.2020
- Provided comprehensive support and advocacy to health plan members and families.
- Handled complex inquiries related to medical, dental, and pharmacy benefits, eligibility, and claims.
- Resolved billing disputes and directed escalations to appropriate departments.
- Delivered personalized recommendations to close gaps in member care.
Customer Care Representative
Blue Shield of California
Lodi, CA
01.2013 - 01.2017
- Assisted members with policy inquiries, benefits, and claims information.
- Resolved escalated issues in collaboration with sales and client services teams.
- Educated members on policy updates, features, and benefits.
- Consistently met or exceeded call center performance metrics.
Customer Service Specialist
Progressive Insurance
Rancho Cordova, CA
01.2007 - 01.2012
- Collaborated with cross-functional teams to streamline communication processes resulting in decreased overall negative customer interaction reporting.
- Mentored new staff on best practices for customer interaction and service standards ensuring customer service continuity.
- Analyzed customer feedback to identify trends and recommended service improvements resulting in decreased volume of reported customer issues.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Cordova Senior High School
Rancho Cordova, CA06.2023
Skills
- FAA safety procedures
- Passenger safety management
- Effective dispute management
- Effective communication skills
- Crisis management
- Prioritizing tasks in high-stress situations
- Systems integration for airline operations
Timeline
Flight Attendant
Spirit Airlines
01.2023 - Current
Member Services Specialist
Health Plan of Nevada
01.2018 - 01.2020
Customer Care Representative
Blue Shield of California
01.2013 - 01.2017
Customer Service Specialist
Progressive Insurance
01.2007 - 01.2012
High School Diploma -
Cordova Senior High School