Jonisha Ivory
Euclid,OH
Summary
Accomplished certified and registered Pharmacy Technician with over 12 years of experience in outpatient, retail, private, and closed door pharmacy environments. Practiced at offering information and medications to patients; as well as communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CPhT (GS 7-003)
VA Medical Center
01.2022 - Current
- Successfully implemented practices optimizing the daily workflow.
- Assist in preparation, distribution and storage of pharmaceuticals following standard and safety procedures.
- Stock, label and inventory medication to keep accurate records.
- Weigh packaged medication and/or medical supplies to be shipped to patients' residence.
- Help pharmacist to trouble shoot problematic prescriptions and address customer questions to Increase pharmacy efficiency and productivity.
- Train new employees and pharmacy students.
- Operate computerized and automated systems for dispensing medications.
- Communicate effectively with patients, pharmacists, technicians, and members of patient care team.
- Resolve non-routine issues like computer, automated system and customer service issues.
- Created schedule for pharmacy interns/students.
- Documented patients medication conversions/utilization using CPRS.
CPhT
Remedi Seniorcare
03.2020 - 08.2022
- Worked with computerized and automated systems for dispensing medications.
- Maintained proper drug storage procedures.
- Properly prepare medications to be shipped out.
- Communicate directly with pharmacist and outsourced delivery company.
- Complete and organize paperwork.
- Counted, measured, and compounded medications following standard procedures.
- Restocked automated medication dispensing equipment.
- Training new employees.
CPhT
MetroHealth Plaza Pharmacy
01.2019 - 08.2019
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolved third-party billing issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Collected co-payments.
- Counted, measured, and reconstituted medications following standard procedures.
- Restocked automated medication dispensing equipment.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Delivered medications to patients bedside.
CPhT
CCHW Pharmacy
08.2018 - 10.2018
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Collected co-payments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Process prior authorizations via Cover My Meds.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
High School Diploma -
Villa Angela - St. Joseph High School
Cleveland, OH06.2007
Some College (No Degree) -
The University of Toledo
Toledo, OHPharmacy
Cleveland Clinic School of Pharmacy Technology
Cleveland, OH07-2013
Skills
- Detailed Oriented
- Analytical thinker
- Staff development
- Priorization/organizational skills
- Microsoft Office
- Patient care/customer service
- Records management
- Pharmaceutical compounding
Accomplishments
In 2017, I held a position as Networking Promoting Surveys Leader. The objective of a NPS leader is to encourage coworkers, using different tactics, to create a positive and welcoming experience for patients. In doing so, patients are more incline to partake in our customer service surveys. During my time of leadership, the pharmacy customer service surveys results drastically inclined from 42% to 80%.
May of 2022, I was recognized by Jill Dietrich Mellon, Executive Director/CEO of VA Medical Center. By ways of an appreciation letter, I was commended for my commitment to VA's CARE values, professionalism, dedication, and respect for our Veterans.
Certification
Certified and Registered Pharmacy Technician
Timeline
CPhT (GS 7-003)
VA Medical Center
01.2022 - Current
CPhT
Remedi Seniorcare
03.2020 - 08.2022
CPhT
MetroHealth Plaza Pharmacy
01.2019 - 08.2019
CPhT
CCHW Pharmacy
08.2018 - 10.2018
High School Diploma -
Villa Angela - St. Joseph High School
Some College (No Degree) -
The University of Toledo
Pharmacy
Cleveland Clinic School of Pharmacy Technology