Jonita Bryant
SARASOTA,FL
Summary
Service Leader experienced in exceeding customer expectations through training, coaching, and team leadership. Achieved service goals by mentoring employees and resolving complex customer complaints with professionalism and poise. Focused on enhancing customer satisfaction and loyalty by addressing diverse concerns with a solution-oriented approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle
SARASOTA
11.2024 - Current
- Led team to deliver exceptional customer service during peak hours.
- Trained new employees on food safety and preparation procedures.
- Managed inventory levels to ensure product availability and freshness.
- Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
Crew Member
McDonald's
SARASOTA
02.2022 - 10.2024
- Provided friendly and efficient customer service during peak hours.
- Operated cash register and processed customer transactions accurately.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in training new crew members on procedures and standards.
Education
FLVS
SARASOTA, FL06-2026
Skills
- Customer service
- Service standard compliance
- Employee training
- Team leadership
- Stock control
- Hygiene standards
- Organization and recordkeeping
Certification
ServSafe Manager Certified 2026-2031
Applied ServSafe protocols to train 10+ new crew members on food safety and sanitation at Chipotle
• Maintained 100% health inspection compliance by enforcing ServSafe standards during daily operations
• Reduced food waste 12% by implementing proper storage and temperature monitoring procedures
Timeline
Service Leader
Chipotle
11.2024 - Current
Crew Member
McDonald's
02.2022 - 10.2024
FLVS