Jonitha Jean
Summary
Dynamic and process-oriented health and benefits professional with a robust background in benefits administration, client management, and value delivery. Expertise in conducting thorough research and reporting, adept at navigating complex issue escalations, and providing strategic consulting. Proven collaborator thriving in team environments while seamlessly adapting to evolving requirements. Recognized for reliability, commitment to championing people, and fostering a growth mindset that drives success for all stakeholders.
Overview
6
6
years of professional experience
Work History
Employee Benefits Specialist
Alight Solutions LLC
01.2022 - Current
- Collaborated cross-functionally across internal teams to provide consultative support on benefit plan options and optimization strategies, contributing to higher client engagement and plan utilization.
- Managed strong internal relationships with carriers, brokers, HR teams, and internal systems teams to follow escalation workflows and streamline service delivery.
- Developed and implemented communication strategies to educate clients on benefit options and enrollment processes.
- Conducted thorough analyses of benefit plan utilization to optimize client offerings and increase employee engagement.
- Managed complex client inquiries, providing timely resolutions and ensuring a high level of customer service.
- Engaged with external vendors to negotiate service agreements and enhance the quality of benefit offerings.
- Maintained accurate documentation of client interactions and resolutions in the CRM system for transparency.
Operational Biological Analyst
Florida Department of Health, Department of Epidemiology
01.2022 - 01.2024
- Conducted communicable disease case investigations and contact tracing with local health officers and nursing staff.
- Documented and managed case data in health department electronic reporting systems for accuracy and accessibility.
- Educated community partners on the prevention and control of communicable diseases through workshops and training sessions.
- Collaborated with epidemiologists to analyze outbreak patterns and identify intervention strategies effectively.
- Engaged in cross-disciplinary collaboration with researchers to enhance data-sharing and resource utilization.
Substitute Teacher
Kelly Education Services & Orange County Public Schools
11.2019 - 12.2021
- Implemented lesson plans and instructional materials to facilitate student learning in diverse classroom settings.
- Utilized technology and multimedia resources to enhance lesson delivery and student comprehension.
- Adapted teaching methods to accommodate various learning styles and individual student needs.
Education
Master of Computer Science - Data Science
University of Colorado
12-2028
Bachelor of Science - Public Administration
University of Central Florida
12-2021
Skills
- Benefits administration expertise
- Problem-solving aptitude
- Strategic planning
- Employee relations management
- Vendor relationship management
- Project management experience
- Cross-functional coordination
- Documentation and reporting
- Change management
- Analytical skills
Timeline
Employee Benefits Specialist
Alight Solutions LLC
01.2022 - Current
Operational Biological Analyst
Florida Department of Health, Department of Epidemiology
01.2022 - 01.2024
Substitute Teacher
Kelly Education Services & Orange County Public Schools
11.2019 - 12.2021
Master of Computer Science - Data Science
University of Colorado
Bachelor of Science - Public Administration
University of Central Florida
LEADERSHIP & DEVELOPMENT
Fanm Kreyol Inc. (Non-Profit Professional Organization for Women of Haitian Descent) | Orlando, Fl
- Founding charter member and graduate advisor (2019 – Present)
- Initiated and coordinated the third Florida state chapter of Fanm Kreyol Inc. at the University of Central Florida.
- Recruited and trained subsequent chapter members.