Jonna Bollum
Pequot Lakes,MN
Summary
Enthusiastic professional with a strong background in fine dining and guest relations. Skilled in wine pairing and employee development, contributing to a memorable dining experience. Committed to fostering teamwork and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Lead Server/Shift Supervisor
Washington Square
White Bear Lake, Minnesota
03.2022 - 09.2024
- Supervised dining room operations to enhance service efficiency and guest satisfaction.
- Guided guests in menu selections, accommodating special dietary needs.
- Demonstrated enthusiasm and extensive menu knowledge to enhance customer experience.
Server
B*Merri Gastropub
Brainerd, Minnesota
07.2021 - 12.2021
- Handled large volume of customers while developing strong organizational skills.
- Prepared tables for dining service, ensuring optimal presentation and readiness.
- Monitored guest satisfaction to enhance overall dining experience.
Server/Shift Supervisor
The Cordwood
Zion National Park, UT
06.2019 - 02.2020
- Cultivated strong customer relationships, fostering repeat visits and loyalty.
- Collaborated with team members, actively supporting staff in various tasks.
- Managed multiple tables efficiently during peak service hours.
Server
The Harvey House Cafe
Grand Canyon, Arizona
03.2018 - 03.2019
- Promoted beverage list items and restaurant specials to enhance guest experience.
- Gained extensive knowledge of food and wine pairings.
- Assisted in training new servers on menu items and service protocols.
Education
St. Cloud State University
01-2001
Skills
- Organization and efficiency
- Teamwork and collaboration
- Relationship building
- Wine pairing expertise
- Service excellence
- Employee training and development
- Customer retention
- Staff training
References
References are available on request.
Timeline
Lead Server/Shift Supervisor
Washington Square
03.2022 - 09.2024
Server
B*Merri Gastropub
07.2021 - 12.2021
Server/Shift Supervisor
The Cordwood
06.2019 - 02.2020
Server
The Harvey House Cafe
03.2018 - 03.2019
St. Cloud State University