Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonna Gibson

Rock Hill,SC

Summary

Versatile and dynamic, with a proven track record at CSL Plasma for reducing patient anxiety through compassionate communication and expert venipuncture techniques. Excelled in high-pressure environments, demonstrating exceptional multitasking and team collaboration.

Achieved significant improvements in service standards and patient cooperation, showcasing a commitment to excellence and a positive guest experience.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Chili's Bar and Grill
08.2024 - 01.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Phlebotomist Technician

CSL Plasma
07.2023 - 07.2024
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.

Toddler Teacher

All Smiles Childcare
01.2023 - 07.2023
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.

Front Desk Receptionist

Amnesty Health Group
01.2018 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed all tasks in compliance with company policies and procedures.
  • Collected Insurance payments, processed transactions and updated relevant records.

Education

High School Diploma -

South Pointe High School
Rock Hill
06-2013

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Food running
  • Order accuracy

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • First Aid Certification - American Red Cross.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler's Certification
  • Phlebotmy Certification

Timeline

Waitress

Chili's Bar and Grill
08.2024 - 01.2025

Phlebotomist Technician

CSL Plasma
07.2023 - 07.2024

Toddler Teacher

All Smiles Childcare
01.2023 - 07.2023

Front Desk Receptionist

Amnesty Health Group
01.2018 - 03.2020

High School Diploma -

South Pointe High School

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Jonna Gibson