Jonna Oksanen

Member of an international team responsible for content review and quality assurance at a Fortune 100 company, specializing in TV/film content optimization and localization.

My responsibilities are;

• Manage intricate metadata for prominent streaming applications, enhancing content delivery for leading clients in the film and TV industry.
• Make necessary edits to data content as required.
• Apply critical thinking to make informed content decisions under time constraints and with limited information.
• Report any issues in system when necessary.
• Collaborate with cross-functional teams and partner managers to improve user experience.
• Help new team members, ensuring they acquire the essential skills and knowledge needed for success in their positions.
• Translate Finnish content into English and ensure accurate data mapping.

• Maintained clean and tidy home.
• Planned and cooked meals for me and my husband.
• Took care of pets.

• Overcame objections using friendly, persuasive strategies.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Used Finnish, Swedish and English to communicate with customers.

• Received, sorted and distributed incoming mail.

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Investigated daily variances and corrected errors to resolve discrepancies.