Natalie Reese
Murray,UT
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Metadata Specialist
Family Search
03.2020 - Current
- Enhanced acquisitions efficiency by streamlining internal processes and procedures
- Provided exceptional customer service to both internal and external vendors while resolving any issues promptly and efficiently
- Enhanced donor satisfaction by efficiently coordinating donation shipments
- Pre-catalogued and organized books, materials and other documents for proper library management
Collections Staff Assistant
Family Search Via ESG
09.2017 - 03.2020
- Processed incoming individual donations
- Addressed donor inquiries promptly and professionally, ensuring satisfaction with their contribution experience.
- Coordinated inventory of items in the Family History Library
- Helped patrons locate resources using catalog systems.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Microfilm Quality Intern
Family Search
08.2016 - 08.2017
- Coordinated the process of auditing microfilms which have been digitally scanned
- Managed up to 100 volunteers to assure quality control of microfilming process
Intern
BYU Family History Center
05.2016 - 06.2016
- Worked in the British Library in London, England to take images of Passenger lists from Ship logs
- Images were then sent to the center where the information was put on the Immigrant Ancestors Project website.
Lab Assistant
BYU Family History Lab
08.2015 - 04.2016
- Taught labs on family history and helped answer questions, primarily for students of introductory Family History Classes
Education
Bachelor of Arts - Family History Genealogy
Brigham Young University
Provo, UT08.2016
Skills
- Data Analysis
- Customer Service
- Idea Development and Brainstorming
- Analytical Thinking
- Multitasking
- Documentation Management
Certification
Google IT Support Professional Certificate
Timeline
Metadata Specialist
Family Search
03.2020 - Current
Collections Staff Assistant
Family Search Via ESG
09.2017 - 03.2020
Microfilm Quality Intern
Family Search
08.2016 - 08.2017
Intern
BYU Family History Center
05.2016 - 06.2016
Lab Assistant
BYU Family History Lab
08.2015 - 04.2016
Bachelor of Arts - Family History Genealogy
Brigham Young University
Google IT Support Professional Certificate
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