Natalie Reese
Murray,UT
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Metadata Specialist
Family Search
Salt Lake City, UT
03.2020 - Current
- Enhanced acquisitions efficiency by streamlining internal processes and procedures
- Provided exceptional customer service to both internal and external vendors while resolving any issues promptly and efficiently
- Enhanced donor satisfaction by efficiently coordinating donation shipments
- Pre-catalogued and organized books, materials and other documents for proper library management
Collections Staff Assistant
Family Search Via ESG
Salt Lake City, UT
09.2017 - 03.2020
- Processed incoming individual donations
- Addressed donor inquiries promptly and professionally, ensuring satisfaction with their contribution experience.
- Coordinated inventory of items in the Family History Library
- Helped patrons locate resources using catalog systems.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Microfilm Quality Intern
Family Search
Salt Lake City, UT
08.2016 - 08.2017
- Coordinated the process of auditing microfilms which have been digitally scanned
- Managed up to 100 volunteers to assure quality control of microfilming process
Intern
BYU Family History Center
Provo, UT
05.2016 - 06.2016
- Worked in the British Library in London, England to take images of Passenger lists from Ship logs
- Images were then sent to the center where the information was put on the Immigrant Ancestors Project website.
Lab Assistant
BYU Family History Lab
Provo, UT
08.2015 - 04.2016
- Taught labs on family history and helped answer questions, primarily for students of introductory Family History Classes
Education
Bachelor of Arts - Family History Genealogy
Brigham Young University
Provo, UT08.2016
Skills
- Data Analysis
- Customer Service
- Idea Development and Brainstorming
- Analytical Thinking
- Multitasking
- Documentation Management
Certification
Google IT Support Professional Certificate
Timeline
Metadata Specialist
Family Search
03.2020 - Current
Collections Staff Assistant
Family Search Via ESG
09.2017 - 03.2020
Microfilm Quality Intern
Family Search
08.2016 - 08.2017
Intern
BYU Family History Center
05.2016 - 06.2016
Lab Assistant
BYU Family History Lab
08.2015 - 04.2016
Bachelor of Arts - Family History Genealogy
Brigham Young University