Jonna Sonnenberg
Ridgewood
Summary
Dedicated Tow Truck Operator with expertise in flatbed operations and winch techniques. Proven track record in safe vehicle recovery and effective communication with law enforcement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
Knights Collision
Brooklyn
08.2017 - Current
- Operated tow trucks to safely recover vehicles from accident scenes, ensuring prompt assistance for affected drivers.
- Coordinated with dispatch to streamline vehicle pickups and deliveries, enhancing response times.
- Inspected vehicles for damage before and after towing operations.
- Collaborated with law enforcement to manage accident scenes and towing processes, ensuring compliance with safety regulations.
Tow Truck Operator
3 Kings Collision Inc.
Ozone Park
01.2012 - 04.2015
- Recovered vehicles from accident scenes using safe tow truck operation.
- Guided customers through insurance claims process, providing necessary documentation.
- Coordinated with law enforcement for efficient accident scene management and towing.
Office Manager
Sos Auto Body
Ozone Park
06.2010 - 12.2011
- Coordinated daily office operations to optimize workflow and enhance overall efficiency.
- Maintained organized filing systems for customer records and service orders, ensuring easy access and retrieval.
- Handled customer inquiries and resolved issues promptly and professionally.
- Streamlined filing system for records, correspondence, and other documents to improve information management.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Receptionist
3 Kings Collision Inc.
Ozone Park
02.2008 - 06.2010
- Managed incoming calls and scheduled appointments to ensure seamless daily operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments, facilitating effective communication.
- Greeted clients and visitors warmly to create a welcoming atmosphere.
- Managed incoming calls and routed them to appropriate staff members.
- Scheduled appointments and coordinated service timelines for customers.
Education
Bachelor of Arts - Psychology
Queens College
Flushing, NY06-2027
Associate of Arts - Liberal Arts
Queensborough Community College
Oakland Gardens, NY06-2009
Skills
- Flatbed truck expertise
- Winch operation
- Emergency response
- Emergency response readiness
- Lockout kit
- Conflict resolution
- Customer service
Languages
Spanish
Professional
Certification
- Tow Truck Operator Endorsement
- DCA License
Timeline
Tow Truck Operator
Knights Collision
08.2017 - Current
Tow Truck Operator
3 Kings Collision Inc.
01.2012 - 04.2015
Office Manager
Sos Auto Body
06.2010 - 12.2011
Receptionist
3 Kings Collision Inc.
02.2008 - 06.2010
Bachelor of Arts - Psychology
Queens College
Associate of Arts - Liberal Arts
Queensborough Community College