Jonnathan Leon
Profesional Customer Service
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Delivery Associate
Amazon
New York, NY
04.2020 - 11.2021
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Sales Representative
Macys Herald Square
New York, NY
03.2022 - 12.2022
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- Presented products and services to prospective and existing customers to meet client needs.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
Restaurant Team Member
Chipotle Grill
New York, NY
06.2023 - Current
- Cleaned counters and common areas to minimize spread of germs.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
International Community High School
Bronx, NY 09.2019 - 07.2022
MBA - International Business
Baruch College of The City University of New York
New York, NY 08.2022 - Current
Skills
- Route Planning
- Equipment Operation
- Quality Assurance
- DOT Compliance
- Package scanning
- Order Verification
- Dependable and reliable
- Heavy Lifting
- Time management skills
- Attention to Detail
- Time Management
- Customer Service
- Valid Driver's License
- Fluent in Spanish
- Teamwork and Collaboration
- Guest Relations
- Customer Engagement
- Guest Satisfaction
Languages
Spanish
Native/ Bilingual
Accomplishments
- Excellent Attendance
- 3rd place in Math Competition
- Responsibility and Determination
- CPR in Schools
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CulturePaid sick leaveHealthcare benefitsFlexible work hours4-day work week401k matchWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Team Member
Chipotle Grill
06.2023 - Current
MBA - International Business
Baruch College of The City University of New York
08.2022 - Current
Sales Representative
Macys Herald Square
03.2022 - 12.2022
Delivery Associate
Amazon
04.2020 - 11.2021
High School Diploma -
International Community High School
09.2019 - 07.2022