Jonnelle Harrington

Provide support in many functional areas including employment, personnel records, employee relations, benefit administration, training and projects.

• Designated HR partner for 4 clinic sites (about 250 EE's)
• New hire orientation/onboarding
• Works closely with payroll to ensure accuracy
• Benefit plan administration: Assist with employee benefits programs and promote plan activities during annual open enrollment and throughout the year.
• Employee Relations: Provides general HR assistance, manage complex employee relations issues, and administer employee relations policies.
• Performance Management: Works closely with managers on performance management processes, including annual evaluations and performance improvement plans (PIPs), to monitor and enhance employee performance.
• Credentialing and Privileging: Managed credentialing activities and compliance with documentation for initial and re-credentialing of 100+ providers and participated in annual audits.
• Leaves and Accommodations: Assisted employees with leaves of absence and ADA accommodations while ensuring compliance with relevant guidelines.
• Unemployment Claims Support: Represents the organization in responding to unemployment claims with the Employment Security Department, including participating in related hearings.
• Legal Compliance: Ensure compliance with local, state, and federal regulations, including health center program requirements and the CBA of covered staff.
• Recordkeeping Management: Assist with the administration of the Human Capital Management System (HCMS) in UKG, Credstream and other systems to maintain accurate personnel and medical records.
• Policies and Procedures Development: Contributed to the development and review of HR policies, procedures, and forms.

• New hire orientation
• Updated and maintained ABRA Suite HRIS
• Health and wellness benefit administration (Open enrollment, status changes, monthly auditing and annual reporting/auditing)
• 401(k) benefit plan administration
• Answered employment verifications and garnishments
• Worked closely with payroll to ensure accuracy
• Processed all personnel changes
• Prepared and filed reports for L&I
• Event planning

• Only H/R person at the call center – liason to regional and corporate HR
• Interview, hire, and facilitate new hire orientation monthly
• Submit payroll for 200+ employees to corporate
• Analyze exit interviews and prepare quarterly churn report
• Process all personnel changes to corporate
• Secondary on multi-line reception phone

• Assisted 70+ customers per day
• Tasks included retail activations, billing questions, troubleshooting, follow up and cancellations.