Jonnetta Scott
District Heights,MD
Summary
Meticulous Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes healthcare, logistics, hospitality and employee management.
Overview
7
7
years of professional experience
Work History
Owner
It's Jonnetta LLC
District Heights, MD
10.2020 - Current
- Frequently studied market to keep abreast of new industry trends.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Devised processes to boost long-term business success and increase profit levels.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Created and monitored promotional approaches to increase sales and profit levels.
- Founded and managed It's Jonnetta LLC business
Sorting Associate
Amazon
Lanham, Maryland
10.2020 - 10.2020
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Transported packed items to delivery pallets to assist loaders in loading and stacking pallets on delivery vehicles.
- Maximized storage space within warehouse area by carefully and strategically moving items.
- Assessed and sorted items into containers or designated areas according to classification, size and condition
- Used hand-held scanner to enter data product information
Dispatcher
Sheard-Loman Transportation
Hanover, MD
07.2018 - 10.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Prepared weekly and biweekly payroll
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Created and implemented aggressive action plan to address pressing delivery issue.
- Supervise two shifts of parcel carriers
- Conducted scheduled and impromptu evaluations to assess work performance.
- Maintain company equipment
- Audited and assigned delivery vehicles
- Cross-trained existing employees to maximize team agility and performance.
- Point of contact for company in absent of owner.
Manager Patient Mobility and Transport
Aramark
Richmond, VA
07.2017 - 07.2018
- Worked directly with hospital, clients, and management to achieve to daily goals.
- Supervised three shifts for 15 staff members for two units.
- Created and maintained work scheduled for all staff members.
- Prepared bi-weekly payroll.
- Immediately addressed issues with clients so that they could be successfully resolved.
- Served as main liaison between clients and corporate office.
- Maintained log of company equipment.
- Provided onboard training as well as daily and monthly staff training.
- Maintained accurate stock records and schedules.
- Forecasted manpower requirements based on daily workload and client need.
- Conducted monthly inventories of materials on work floor.
- Led cross-department initiatives to develop and pursue cost reduction programs.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Developed and produced all office flyer notifications for important policy changes, office news and events.
Intern
Famous Dave's
Falls Church, VA
4 2016 - 1 2017
- Responsible for coordination of up to 10 servers in restaurant with capacity of 200.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
Front Desk Manager
Livingston College
Salisbury, NC
12.2015 - 05.2016
- Supervised staff during shift.
- Resolved guest problems quickly, efficiently, and courteously.
- Maintain Master key control. Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
- Made and confirmed reservations.
- Computed bills, collected payments and made change for guests.
Front Desk Clerk
Livingstone College
Salisbury, NC
08.2015 - 12.2015
- Greeted and welcomed all hotel guests with smile.
- Accommodated guests’ requests for towels and directions.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Collaborated with maintenance and housekeeping to aesthetic of hotel.
Intern
Famous Dave's
Falls, Church, VA
05.2015 - 08.2015
- Responsible for coordination of up to 10 servers in restaurant with capacity of 200.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
Residential Assistant
Livingstone College
Salisbury, NC
01.2015 - 05.2015
- Check students in assigned rooms.
- Organize meetings to maintain healthy living environment.
- Provide Peer -Counseling to resident.
- Random room checks for violations and upkeep.
- Check students out of assigned rooms.
- Planned and executed resident activities monthly.
Intern - Front Desk Clerk
FairBridge Inns & Suites
Capital Heights, MD
06.2014 - 08.2014
- Managed front desk.
- Maintained appearance of main entrance. Accommodated guests’ requests for directions and extra towels.
- Reviewed account information and charges with guests during check-out.
- Collaborated with maintenance and housekeeping to maintain clean appealing environment.
- Resolved service-related problems in timely manner.
- Processed reservations.
Education
Bachelor of Science - Hospitality Management
Livingstone College
05.2017
Skills
- Guest services
- Reservations and booking system experience
- Special events planning
- Budgeting and cost control
- Inventory management systems
- Management and leadership experience
Affiliations
National Society of Minorities in Hospitality (NSHM) - Treasurer
Timeline
Owner
It's Jonnetta LLC
10.2020 - Current
Sorting Associate
Amazon
10.2020 - 10.2020
Dispatcher
Sheard-Loman Transportation
07.2018 - 10.2020
Manager Patient Mobility and Transport
Aramark
07.2017 - 07.2018
Front Desk Manager
Livingston College
12.2015 - 05.2016
Front Desk Clerk
Livingstone College
08.2015 - 12.2015
Intern
Famous Dave's
05.2015 - 08.2015
Residential Assistant
Livingstone College
01.2015 - 05.2015
Intern - Front Desk Clerk
FairBridge Inns & Suites
06.2014 - 08.2014
Intern
Famous Dave's
4 2016 - 1 2017
Bachelor of Science - Hospitality Management
Livingstone College