Jonnette Marr
New Orleans,LA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open, and committed to building a customer base by providing a positive service experience. Successful in delivering quality service in fast-paced environments with high volumes of patrons. Exhibited ability to build long-term relationships with co-workers and management to accomplish goals. Passed college courses covering Microsoft Office Software Applications and Customer Service.
Overview
10
10
years of professional experience
Work History
Bartender/Server/Trainer
Royal House Oyster Bar
08.2022 - 02.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders and servers on how to resolve all guests' concerns with teamwork and communication
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Demonstrated strong communication skills and ability to work as a team player to ensure success throughout workplace.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Angry Ginger Irish Pub
01.2022 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled high volume of customers
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Bartender/Server
Longhorn Steakhouse
02.2016 - 11.2021
- Practiced time-management skills while multi-tasking in fast-paced environment
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Cracker Barrel
01.2014 - 06.2017
- Practice time-management skills while multi-tasking in fast-paced environment
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Set positive tone for the entire dining experience as the first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Animal Caretaker
Onslow County Animal Shelter
02.2014 - 01.2015
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within facility.
- Coordinated with other volunteers for additional support during busy times or special events requiring extra help with animal care duties.
Education
Real Estate Professional in Real Estate -
Delgado Community College
New Orleans, LA02.2024
High school diploma -
El Camino High School
Oceanside, CA06.2013
Skills
- Computer Skills including Microsoft Word, Microsoft PowerPoint, and Microsoft Excel
- Organizational Skills
- Leadership
- Conflict Management
- Health Codes Compliance
- Liquor, beer, and wine knowledge
- Team Training and Development
Timeline
Bartender/Server/Trainer
Royal House Oyster Bar
08.2022 - 02.2024
Server
Angry Ginger Irish Pub
01.2022 - 07.2022
Bartender/Server
Longhorn Steakhouse
02.2016 - 11.2021
Animal Caretaker
Onslow County Animal Shelter
02.2014 - 01.2015
Server
Cracker Barrel
01.2014 - 06.2017
Real Estate Professional in Real Estate -
Delgado Community College
High school diploma -
El Camino High School
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