Jon'Niece May
Toledo,OH
Summary
Motivated and reliable professional with 5+ years of experience in customer support, healthcare services, and client advocacy. Skilled in building rapport with children, families, and diverse populations while managing high-volume tasks with accuracy and care. Currently working as a Registered Behavior Technician (RBT) while pursuing certification, providing one-on-one student support and behavior intervention. Friendly and coachable with a strong interest in case management and student services roles that combine communication, documentation, and collaborative problem-solving.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
08.2025 - Current
- Provide one-on-one support to children with developmental and behavioral needs. In school and clinic settings, collecting data on student behavior and progress, maintaining detailed records for case review.
- Implement treatment plans under BCBA supervision, focusing on communication, social, and daily living skills.
- Collaborate with teachers, parents, and multidisciplinary teams to reinforce consistency in care and learning.
Patient Registration Specialist
HealthOne Registration Services
05.2023 - 07.2025
- Register patients and verify insurance for various clinical services.
- Process payments, ensure HIPAA compliance, and respond to patient inquiries.
- Maintain organized records and help manage a smooth check-in process.
Licensed Life & Health Insurance Agent
Gold Insurance Group
05.2023 - 06.2025
- Advised clients on coverage plans and submitted insurance applications.
- Explained policy benefits and helped families navigate healthcare options.
- Handled confidential data and provided personalized, solution-focused support.
Clinical Support Assistant
Sentech Clinical Support Services
05.2022 - 04.2023
- Managed patient intake, prepared charts, and supported daily clinical operations.
- Scheduled appointments, maintained EMR accuracy, and stocked exam rooms.
- Helped providers during busy periods with patient prep and administrative support.
Patient Transport Aide
Bay Park Community Hospital
06.2021 - 04.2022
- Transported patients to and from radiology, labs, and recovery areas across the hospital.
- Assisted with wheelchairs, stretchers, and transport documentation.
- Maintained infection control and helped patients feel safe and supported during transitions.
- Worked closely with nurses and techs to ensure smooth handoffs.
Patient Support Associate
Lake Park Nursing & Rehabilitation Center
02.2020 - 05.2021
- Provided hygiene, feeding, and mobility support to residents in a long-term care setting.
- Maintained safe and clean environments while helping patients feel respected and at ease.
- Communicated clearly with nursing staff about changes in resident conditions.
- Maintained a calm and supportive presence for patients during daily care routines.
Education
Associate of Science - Pre-Nursing Concentration
Owens Community College
Perrysburg, OHSkills
- Case Management & Student Advocacy
Behavior Intervention & Applied Behavior Analysis (RBT in progress) - Family Communication & Support Coordination
- EMR Documentation & Record Accuracy
- Problem Solving & Conflict Resolution
- Active Listening & Empathy-Driven Communication
- Scheduling & Front Desk Operations
- Insurance Verification & Resource Navigation
- Microsoft Office Suite & Epic EMR
Personal Information
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
08.2025 - Current
Patient Registration Specialist
HealthOne Registration Services
05.2023 - 07.2025
Licensed Life & Health Insurance Agent
Gold Insurance Group
05.2023 - 06.2025
Clinical Support Assistant
Sentech Clinical Support Services
05.2022 - 04.2023
Patient Transport Aide
Bay Park Community Hospital
06.2021 - 04.2022
Patient Support Associate
Lake Park Nursing & Rehabilitation Center
02.2020 - 05.2021
Associate of Science - Pre-Nursing Concentration
Owens Community College
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