Jonni Michaela Roebuck
Fort Payne,AL
Summary
Dynamic General Manager with a proven track record at Jeffersons, enhancing operational efficiency and driving profitability through strategic cost-control measures. Skilled in leadership and inventory management, I excel in mentoring teams and resolving complex issues, fostering a collaborative environment that boosts guest satisfaction and operational success.
Overview
9
9
years of professional experience
Work History
General Manager
Jeffersons
08.2023 - 02.2025
- Directed daily operations to enhance operational efficiency and service quality.
- Implemented cost-control measures resulting in significant budget savings.
- Mentored management team, fostering leadership skills and professional development.
- Streamlined inventory management processes to reduce waste and improve turnover rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Bartender Shift Manager
Jefferson's
10.2021 - 08.2023
- Supervised daily bar operations to ensure efficient service and guest satisfaction.
- Trained and mentored new bartenders on mixology techniques and customer service standards.
- Developed and implemented inventory management practices to optimize stock levels.
- Ensured compliance with health and safety regulations during shift operations.
Manager on Duty
Jefferson’s
10.2021 - 08.2023
- Supervised daily operations, ensuring adherence to service standards and policies.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Managed staff schedules, optimizing coverage during peak hours for improved service delivery.
- Resolved customer inquiries and complaints promptly, enhancing guest satisfaction levels.
Server
Jefferson's
05.2016 - 08.2023
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed order accuracy and ensured timely delivery of food and beverages to tables.
- Collaborated with kitchen staff to streamline communication and enhance overall service efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Education
No Degree - Salon And Spa Management
Northeast Alabama Community College
Rainsville, ALCommunications
Motlow State Community College
Tullahoma, TN05.2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Employee scheduling
Timeline
General Manager
Jeffersons
08.2023 - 02.2025
Bartender Shift Manager
Jefferson's
10.2021 - 08.2023
Manager on Duty
Jefferson’s
10.2021 - 08.2023
Server
Jefferson's
05.2016 - 08.2023
No Degree - Salon And Spa Management
Northeast Alabama Community College
Communications
Motlow State Community College