Jonnisha Burroughs
Marin City,CA
Summary
Proformance-drive professional with over 20 years of customer service experience. With 11 years in commercial driving. I am confident in collaborating with cross-functional teams to solve complex, high-stakes problems. I'm diligent, proactive, highly motivated and ambitious. I specialize in Public Transportation and customer service. I am looking to work full time within the school system or Customer Service industry. Where I feel I can have a more positive influence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transit Operator
Marin Airporter
San Rafael, CA
01.2016 - Current
- Conducted pre-operational inspection of the transit vehicle, in accordance with federal and state laws and departmental regulations, to ensure it is functioning properly
- Safely navigated the vehicle through traffic along assigned routes, under various environmental conditions, in accordance with traffic laws and departmental regulations.
- Answered questions and provided insight into local attractions and facility amenities.
School Bus Driver
Michales
01.2015 - 01.2017
- Transported students and teachers on field trips to various locations; following necessary route(s) and stops as needed
- Operated a special ramp bus; loaded and unloaded students in wheelchairs on and off bus, inspected wheelchair for operational safety; operated ramp and secured wheelchair in bus.
Customer Service Representative
Telecome Inc
01.2012 - 01.2016
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered over 200 inbound/outbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Degree -
Galileo High School
01.2002
No Degree -
Oklahoma State University
AA. Social and Behavioral Science -
College of Marin
Skills
- Customer Service
- Customer Relation Skills
- Dispatching knowledge
- Pre-Trip Inspections
- Passenger Assistance
- Guest Relations
Certification
- Class B License with Airbrakes and SPAB
- Certified in CPR and First Aid
- CIF Coaching Certified
- Shield the Vulnerable Certified
References
References available upon request.
Timeline
Transit Operator
Marin Airporter
01.2016 - Current
School Bus Driver
Michales
01.2015 - 01.2017
Customer Service Representative
Telecome Inc
01.2012 - 01.2016
Degree -
Galileo High School
No Degree -
Oklahoma State University
AA. Social and Behavioral Science -
College of Marin
- Class B License with Airbrakes and SPAB
- Certified in CPR and First Aid
- CIF Coaching Certified
- Shield the Vulnerable Certified
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