Jonny Glendinning

Worked every position in the hotel daily. in the front desk, valet, restaurant, housekeeping, engineering and back of house

Interacted with 100+ guests daily from around the world delivering top service

• Implemented staff training programs to enhance team performance and operational efficiency.
• Developed and maintained effective communication channels between departments for seamless collaboration.
• Monitored financial performance, identifying trends to inform budgetary decisions and resource allocation.

Promoted to guest relations manager where the hotel won 2026 Preferred Hotels & Resorts Hotel Partner of the Year, AAA Four Diamond designation, Condé Nast Traveler’s Readers’ Choice Awards and Tripadvisor Travelers’ Choice

• Oversaw entire front of house morning operations

● Delivered high-touch hospitality to discerning guests while maintaining the hotel’s service standards

• Enhanced guest satisfaction through personalized service and attention to individual needs.

• Supervised daily bar operations, ensuring compliance with health and safety regulations.
• Developed and implemented training programs for new staff on beverage preparation and customer service.
• Managed inventory levels, ordering supplies to maintain optimal stock and minimize waste.

• Coordinated logistics for high-profile events, including the international Davis cup, ensuring seamless execution and guest satisfaction.
• Managed vendor relationships and securing essential services within budget constraints.
• Oversaw on-site operations during events, addressing challenges promptly to maintain a positive experience.

• Designed personalized training programs to enhance players' skills and performance levels.
• Conducted individual and group lessons, adapting techniques to meet diverse learning styles.
• Assessed player progress regularly, providing constructive feedback for continuous improvement.

• Mentored junior players, providing guidance on techniques and teamwork principles to enhance overall team dynamics. Promoted to team captain in 2020

• Gave tours to multiple groups including many international groups about the Rhode Island state house
• Proven ability to learn quickly and adapt to new situations.