Jonny Kendall
Charlotte,NC
Summary
Motivated and results-oriented Director of Operations with over 15 years of experience, possessing strong competencies in operations, management, strategic planning and analysis, sales and marketing. Broad knowledge of customer-facing operations industry, including Financial and Project Management, Safety Standards, Report Development, Employee Relations and Operational Controls. Expertise in exceeding company targeted goals through employee development, and risk management through process improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SR Manager, Operations Support
Magnolia Wash Holdings
Charlotte, NC
03.2023 - 01.2024
- Responsible for cross-functional team that oversaw full life-cycle of companywide projects and initiatives for all departments: operations, marketing, IT, finance, development, and training
- Successfully reduced annual expenditures by $1.9 million within first year through tactful re-negotiations, contractual reviews, and strong analytical competencies
- Developed SOP's for operational procedures, designed and created customer experience signage, items, and other branded materials to enhance customer journey, converted all acquisitions to universal systems (cameras, alarms, chemistry, and software), wrote and introduced business proposals that led to increased profitability, efficiencies, and standardization.
Director of Operations
Condustrial
Charlotte, NC
09.2021 - 03.2023
- Responsible for all office and operational staff: recruiting, sales, administration, and field employees
- Enforced policies and procedures, including OSHA safety compliance
- Conducted performance evaluations and continual development training of internal office staff
- Successfully grew Charlotte markets' total sales by 50% annually, and industrial division by 1,000% within first year
- Exceeded all sales records for past 15 years within first year.
Corporate Support Center Manager
Sam's Xpress Car Wash
Charlotte, NC
09.2018 - 09.2021
- Planned and implemented call center and business operational strategies, standard operating procedures, enhanced systems and processes, and managed staff of Support Center leadership and team members
- Determined support center and business operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses
- Created and implemented company-wide loss prevention program to effectively reduce theft and fraud.
Assistant General Manager
Panera Bread
Springfield, OR
08.2016 - 09.2018
- Assisted General Manager in providing outstanding leadership to team of 50 staff members
- Maintained high standards of restaurant cleanliness, sanitation, food quality, and facility management
- Responsible for mentoring and coaching shift supervisors and hourly team members.
Store Manager
Sam's Xpress Car Wash
Morganton, NC
12.2014 - 07.2016
- Managed location including opening, closing, and ongoing business operations with average of 16k cars per month
- Performed maintenance, sales, expense management, and budget analysis
- Provided senior management, assistant managers, and associates tools necessary to ensure exceptional customer experiences.
Assistant Store Manager
Autobell Car Wash
Charlotte, NC
12.2005 - 12.2014
- Consistently met or exceeded operational standards, including store appearance, inventory and staffing levels
- Minimized expenditures and successfully managed 50-person staff through supervision to ensure high productivity
- Encouraging teamwork in high-intensity, fast-paced environment.
General Manager
Mortimers Café and Pub
Charlotte, NC
12.2011 - 05.2013
- Conducted all store opening and closing procedures including cash handling and financial reconciliation
- Managed team of 35 staff in fast-paced restaurant in uptown Charlotte, NC with high levels of customer traffic
- Delivered superior customer service and brand standards through customer engagement in various formats
- Developed and coached all management and staff in order to successfully decrease staff turnover rates.
Education
Associate of Arts (A.A.) -
Central Piedmont Community College
CharlotteBachelor of Arts, Counseling -
Cornerstone University
Lake CharlesSkills
- Expert in leadership, relationship building, problem resolution, and clear communication at all levels
- Accomplished in prioritization to effectively manage, ability to motivate, direct, and lead others
- Skilled in driving initiatives, coordinating with senior leaders, and influencing business leaders
- Sophisticated in designing and implementing business plans, establishing policies and procedures
- Experienced in process controls and process reengineering, including profit and loss reporting
- Adept in software with MS suite (Outlook, Excel, Word, etc) as well as various other applications including POS
Certification
- Servsafe Manager (NCRLA)
- Certified Auto Appraiser (IACP-BOCA)
- Loss Prevention Qualified (LPF) - currently enrolled
Volunteer Experience
- Hosea Youth Services (Mentor)
- Charlotte Mecklenburg Schools (Mentor)
Timeline
SR Manager, Operations Support
Magnolia Wash Holdings
03.2023 - 01.2024
Director of Operations
Condustrial
09.2021 - 03.2023
Corporate Support Center Manager
Sam's Xpress Car Wash
09.2018 - 09.2021
Assistant General Manager
Panera Bread
08.2016 - 09.2018
Store Manager
Sam's Xpress Car Wash
12.2014 - 07.2016
General Manager
Mortimers Café and Pub
12.2011 - 05.2013
Assistant Store Manager
Autobell Car Wash
12.2005 - 12.2014
Associate of Arts (A.A.) -
Central Piedmont Community College
Bachelor of Arts, Counseling -
Cornerstone University