Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonny Lopez

Mansfield,TX

Summary

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader with comprehensive managerial acumen, offering vision and motivational acumen. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

RaceTrac Petroleum
04.2019 - 11.2024
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Retail Store Manager

T-Mobile
01.2016 - 03.2019
  • Created weekly and monthly reports on store performance and sales objectives.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Implemented innovative marketing campaigns to boost brand awareness.
  • Analyzed market data to identify areas of improvement within the store.
  • Planned promotional events such as in-store discounts or special offers.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.

Internet Sales Manager

Clay Cooley Mitsubishi
05.2013 - 12.2015
  • Created reports on website performance metrics such as page views, unique visitors and conversion rates.
  • Negotiated contracts with third-party vendors for services related to web development, hosting, analytics.
  • Created content for social media channels to increase brand awareness and engagement.
  • Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Assistant Manager

Taco Cabana
10.2009 - 04.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

James Martin High School
Arlington, Texas
08.2009

Skills

  • Safety Procedures
  • Reading Comprehension
  • Process Monitoring
  • Hand-Eye Coordination
  • Quality Control Analysis
  • Raw Materials Handling
  • Product Assembly
  • Supply Management
  • Project Management
  • Supply chain distribution
  • Expert assembler
  • Hiring and Training
  • Retail Employee Training
  • Sales Leadership
  • Performance monitoring
  • Goal Setting
  • Coaching and Mentoring
  • Sales Growth
  • Retail Operations
  • Problem-Solving
  • Shift Scheduling
  • Strategic Planning
  • Highly motivated
  • Recruitment and hiring
  • Upselling and Cross Selling
  • Budget Administration
  • Shrinkage Control
  • Leadership and team building
  • P&L Management
  • Troubleshooting expertise
  • Expense Control
  • Performance Evaluations

Certification

ServSafe Certified

TABC Certified

Salesforce Administrator Credential – Salesforce

Timeline

General Manager

RaceTrac Petroleum
04.2019 - 11.2024

Retail Store Manager

T-Mobile
01.2016 - 03.2019

Internet Sales Manager

Clay Cooley Mitsubishi
05.2013 - 12.2015

Assistant Manager

Taco Cabana
10.2009 - 04.2013

ServSafe Certified

TABC Certified

Salesforce Administrator Credential – Salesforce

High School Diploma -

James Martin High School
Jonny Lopez