Annamaria Crespo
New Richland,WI
Summary
I'm Annamaria Crespo, a dedicated professional with a wide range of skills such as communication, leading teams, animal care, attention to detail, and management. I've worked in customer service for seven years, with more than two years focused on managing general tasks and events. Currently, I'm pursuing an Associate's Degree in Business Management to improve my qualifications. My core values include reliability, strong work ethic, and adaptability. You can see this in how I am consistently punctual and strive for excellence. As well as my ability to embrace change and handle unexpected challenges. With a solid foundation in customer service I'm eager to explore new career paths.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Caribou Coffee
12.2022 - 09.2023
- Trained cafe employees to consistently exceed customers' expectations.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Bartender/Server
Champs Sports Bar & Grill
10.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated relationships with regular customers.
- Worked with POS system to place orders and manage bills.
- Resolved guest and employee complaints to maintain complete customer satisfaction.
- Increased sales by upselling higher-end products to customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Manager and Event Coordinator
McCoy's Copper Pint
04.2022 - 07.2022
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Maximized quality assurance by completing frequent line checks.
Server
Willy McCoys
03.2020 - 04.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Kennel Attendant
Hound Dog Pet Hotel
09.2019 - 02.2020
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
Associate in Science (AS) in Business Management -
Northwood Technical College
New Richmond, WI12.2024
High School Diploma -
Chanhassen High School
Chanhassen, MN06.2020
Skills
- Customer Service
- Microsoft Software
- Events Management
- Food Safety
- Leadership
- Scheduling
- Safety Procedures
- Medication Administration
- Animal Care
- Behavioral Control
Certification
Food Safety Certification, 03/01/23, 03/01/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Caribou Coffee
12.2022 - 09.2023
Bartender/Server
Champs Sports Bar & Grill
10.2022 - 01.2023
Assistant Manager and Event Coordinator
McCoy's Copper Pint
04.2022 - 07.2022
Server
Willy McCoys
03.2020 - 04.2022
Kennel Attendant
Hound Dog Pet Hotel
09.2019 - 02.2020
Associate in Science (AS) in Business Management -
Northwood Technical College
High School Diploma -
Chanhassen High School