Jonathan Santiago Cortes

• Drove safely at all times to avoid accidents and harm.
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
• Built professional relationships with customers and business partners to establish trust and credibility.
• Accounted average of 80 stops per day with %20 of those obtaining time frames which leveraged time management.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
• Handled about 30 customers per day via phone and/or email.

Followed safety regulations to maintain safe work environment.

• Proved successful working within tight deadlines established fast-paced environment.
• Followed verbal and written instructions to properly move and ship products.
• Communicated regularly with supervisors to provide information on delays and issues with shipments.
• Increased rate of boxes and documents through our system with fast paced labor.