Jon'Quale Mckinley-Cooper
Grand Rapids
Summary
Results-driven professional with a strong background in delivering high-quality work, improving processes, and collaborating across teams. Skilled in problem-solving, communication, and adapting quickly to new challenges. Proven ability to meet deadlines and contribute to organizational success. I try and use all my previous experiences to help me in the present . Overall Im a life enthusiast and love to learn new things and what I can bring to the table.
Overview
2022
2022
years of professional experience
Work History
Logistics Broker
TQL
2025 - 2025
- Coordinated logistics operations to optimize supply chain efficiency and reduce transit times.
- Developed relationships with carriers to secure competitive rates and enhance service reliability.
- Analyzed freight data to identify cost-saving opportunities and improve routing strategies.
- Managed documentation processes to ensure compliance with regulatory standards and streamline shipments.
- Monitored real-time vehicle locations using GPS tracking systems for improved dispatching accuracy.
- Communicated effectively with drivers to provide timely updates and address route changes.
Piano Mover
Herrema and Sons
2025 - 2025
- Coordinated logistics for safe transport of pianos, ensuring minimal risk of damage.
- Operated specialized equipment for lifting and moving heavy instruments efficiently.
- Trained new hires on proper piano handling techniques and safety protocols.
- Developed streamlined processes for loading and unloading pianos from vehicles.
Machine Assistant
GLT
2024 - 2025
- Operated machinery to ensure efficient production flow and reduced downtime.
- Assisted in training new staff on equipment operation and safety protocols.
- Conducted routine maintenance checks to enhance machine reliability and performance.
- Collaborated with teams to troubleshoot equipment issues and implement solutions.
Budtender
High Profile
2023 - 2024
- Educated customers on product selection and usage based on individual preferences and needs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Provided exceptional customer service, fostering positive relationships to enhance loyalty and repeat business.
- Trained new staff on product knowledge, company policies, and effective sales techniques to improve team performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Security Officer
Phenix Security llc.
03.2021 - 2023
- Specialization in working with dispensaries and private events
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Implemented new security protocols to prohibit trespassing and increase safety.
Pizza Clerk
Lias pizza
02.2015 - 03.2021
- Recorded customer orders by answering phone or taking information in person.
- Kept customer and food preparation areas clean and well-organized.
- Placed completed orders at pick-up counter and alerted customers to retrieve items.
- Created 200+ pizzas per shift by topping pizzas with ingredients per customer orders.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
- Provided customer service to over 100+ customers per day by inputting orders, processing credit and cash transactions and responding to questions and concerns.
- Shared information with customers about pizza preparation methods, ingredients and menu items.
- Unloaded delivery trucks to place food items and ingredients in designated space in restaurant.
Warehouse Associate
Action Packaging
10.2015 - 04.2016
- Lifted heavy objects by hand or by using power hoist.
- Loaded and unloaded items from machines and conveyors.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Education
High School - undefined
East Kentwood High School
Grand Rapids, MISkills
- Observant
- Investigative skills
- Screening wands
- Shift work experience
- High level of integrity
- Patrolling
- Physical combat trained
- Vigilant and watchful
- Carrier selection
- Freight optimization
- Product knowledge expertise
- Restocking inventory
Timeline
Security Officer
Phenix Security llc.
03.2021 - 2023
Warehouse Associate
Action Packaging
10.2015 - 04.2016
Pizza Clerk
Lias pizza
02.2015 - 03.2021
High School - undefined
East Kentwood High School
Logistics Broker
TQL
2025 - 2025
Piano Mover
Herrema and Sons
2025 - 2025
Machine Assistant
GLT
2024 - 2025
Budtender
High Profile
2023 - 2024