Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jonqueria Smallwood

Jonqueria Smallwood

Augusta ,GA

Summary

Adept Customer Service Representative with a proven track record at Teleperformance, specializing in elevating customer satisfaction through expert problem resolution and active listening. Skilled in Microsoft Excel and team development, I significantly enhanced client relations, achieving a 20% increase in customer satisfaction metrics. My approach is focused on leveraging product knowledge and call management to drive results and exceed expectations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Teleperformance
08.2020 - 07.2022

I was a work from home representative at teleperformance.

Education

High School Diploma -

Cross Creek High School
Augusta, GA
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Problem Resolution
  • Money handling abilities
  • Microsoft Excel
  • Client Relations
  • Customer satisfaction measurement
  • Call Management
  • Product Knowledge
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation

Languages

English
Full Professional

Timeline

Customer Service Representative

Teleperformance
08.2020 - 07.2022

High School Diploma -

Cross Creek High School
Jonqueria Smallwood