Jonquiela Philpot
Hampton,GA
Summary
Champion contributor and highly motivated leader with over 15 years' experience driving retail stores. Results-oriented, cross-functional leader who has developed people into stronger leaders, strengthened broken teams and developed and implemented new processes and systems that generated significant revenue increases, reduced costs, and improved quality. A well-rounded leader with proven ability to positively change the culture of an organization and develop very efficient and effective teams.
Overview
15
15
years of professional experience
Work History
General Manager
Racetrac Petroleum
08.2016 - 05.2022
- Proactively trains and develop direct reports while providing appropriate support and resources as needed
- Drives people, profit, guests through training initiatives that adhere to operational goals and tools provided
- Responsible for executing OnTrac Notebook to maintain overall standards, guest service stands and representing RaceTrac brand/image expectations
- Spends time on all shifts coaching, training, assessing and actively leading all store teams within their respective store
- Differentiates between a manager's and associates' ability to develop and improve, and those lacking qualities needed tobe successful
- Responsible for maintaining overall presentation standards, guest/customer service standards and representing RaceTrac brand
- Drives excellence in Food Service by executing designed processes, implementing goals to increase sales and margin, product quality, and the utilization of training resources
- Ensures and promotes a safe work place and safe product handling by supporting safety training initiatives and counseling direct reports
- Create a culture that exhibits the core values of company and customer experience.
Co manager
Racetrac Petroleum
01.2012 - 08.2016
- Maintain inventory in a neat and organized manner
- Supervises and monitors adherence to all safety-related regulations, including food safety regulations
- Participates in daily store operational activities as needed
- Greets and interacts with new and regular guests in a genuine manner and suggest products that complement purchase to enhance guest experience
- Works with general manager to determine the type and quality of merchandise to be bought, stocked and sold.
Store Associates, Racetrac Petroleum
08.2007 - 01.2012
- Greet and interact with guests
- Ring up guests on cash register and balances cash and inventory transactions
- Provides prompt, efficient and courteous service
- Cleans the inside and outside of store including sweeping parking lot, mopping floors, emptying trash, cleaning restrooms
- Stock shelves and coolers
- Keep gasoline price sign up-to-date outside of store in accordance with the method of that location.
Education
High School Diploma - undefined
Morrow High School
Skills
- Supplier Monitoring
- Administrative Management
- Focus and Follow-Through
- Department Oversight
Timeline
General Manager
Racetrac Petroleum
08.2016 - 05.2022
Co manager
Racetrac Petroleum
01.2012 - 08.2016
Store Associates, Racetrac Petroleum
08.2007 - 01.2012
High School Diploma - undefined
Morrow High School
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