To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
General Manager
7-11 Franchise
11.2022 - Current
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Trained, coached and mentored staff to support smooth adoption of new pos system update.
Improved productivity while reducing staffing and operational costs by 8%.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
7-11 Franchise
03.2020 - 11.2022
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Analyzed market trends.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer .
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Property Manager
Aip Leasing
08.2011 - 09.2018
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Prepared contracts, Set meeting to sign said contracts.
Interviewed perspective tenants.
Ran background checks.
Scheduled and provided tours for Potential tenants.
Administered operations to handle needs of more than 100 tenants across 50 plus units
Education
Some College (No Degree) -
International Academy of Design And Technology - Pittsburgh
Pittsburgh, PA
High School Diploma -
Deer Lakes High School
Cheswick, PA
2001
Skills
Management Training
Motivational Leadership
Maintaining Clean Work Areas
Special Promotions Planning
Expense Monitoring
Manage Operations
Customer Loyalty
Supplier Monitoring
Profit and Loss Control
Timeline
General Manager
7-11 Franchise
11.2022 - Current
General Manager
7-11 Franchise
03.2020 - 11.2022
Property Manager
Aip Leasing
08.2011 - 09.2018
Some College (No Degree) -
International Academy of Design And Technology - Pittsburgh