JonRyan Scott
Summary
Dynamic and results-driven professional with experience at Amazon as a Dispatcher/Operations Supervisor, excelling in logistics optimization and team collaboration. Proven ability to enhance on-time performance through critical thinking and effective communication. Skilled in multitasking and implementing safety protocols, ensuring operational excellence in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher/Operations Supervisor
Amazon
Cypress
04.2022 - Current
- Assigned and distributed over 25+ delivery routes to drivers using Amazon’s logistics and route optimization software to ensure maximum efficiency.
- Tracked driver progress and delivery metrics via GPS and internal dashboards, ensuring adherence to on-time performance standards.
- Monitor driver hours of service (HOS) and ensure strict adherence to safety protocols and DOT regulations.
- Responded to on-road emergencies, vehicle breakdowns, or delivery delays by developing and implementing effective backup plans to minimize disruptions.
- Acted as the primary point of contact for drivers, providing navigation assistance and relaying critical updates from Amazon logistics.
- Coached and mentored delivery drivers on best practices, safety guidelines, and customer service standards, fostering improved performance.
Healthy Living Specialist
HEB Grocery
Missouri City
04.2014 - 05.2022
- Assisted customers by providing information and resolving complaints to enhance customer satisfaction.
- Use suggestive selling techniques to meet customer needs and build department sales.
- Merchandised products to promote sales and improve product visibility.
- Checked shipments for out-of-date and damaged products to maintain quality standards.
- Processed customer payments using cash, checks, credit cards, or automatic debits at the point of sale.
- Provided receipts, processed refunds, issued credits, and returned change to customers accurately during transactions.
- Establish or identify prices and tabulate bills using calculators, cash registers, or optical price scanners.
Welder Helper
SinoStruct
Pasadena
09.2018
- Climbed onto structures and used rigging to accurately position materials for welding.
- Operated power tools, maintained cleanliness of shop, and supported welders and pipefitters in daily tasks.
- Executed tasks following supervisor instructions to ensure project compliance.
Education
Associate - Welding and pipefitting certification
Tulsa Welding School
Houston, TX08-2017
Skills
- Logistics management
- Multitasking and organization
- Attention to detail
- Effective communication
- Team collaboration
- Critical thinker
- Conflict resolution
Languages
English
Native/ Bilingual
Certification
- DOT Certification
Timeline
Dispatcher/Operations Supervisor
Amazon
04.2022 - Current
Welder Helper
SinoStruct
09.2018
Healthy Living Specialist
HEB Grocery
04.2014 - 05.2022
Associate - Welding and pipefitting certification
Tulsa Welding School