João Jonas Montesso
Jersey City,NJ
Summary
Friendly and efficient server, Skilled in delivering exceptional customer service, maintaining a clean and organized work environment, and handling high-pressure situations and ensure the guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Industry Kitchen
Manhattan, NY
06.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server - Bartender
Pando Park
Manhattan, NY
11.2023 - 08.2024
- Greet guests upon arrival, take food and beverage orders, Handle guest complaints and concerns with professionalism and a positive attitude, ensuring customer satisfaction
- Prepared drinks according to standard recipes.
Food and Beverage Trainee
W Hotel Brickell Av
Miami, FL
11.2018 - 11.2019
- Performed daily opening, closing and side-work duties as assigned by management.
- Provided excellent customer service to guests in a timely manner.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
Education
Hospitality Bachelors -
Unioeste
Foz Do Iguaçu 02-2006
Skills
- Hostess support
- Food inspection
- Beverage Preparation
- Daily specials memorization
- Table resetting
- Food Delivery
Languages
Spanish
Full Professional
Portuguese
Native/ Bilingual
Extracurricular Activities
Interchange in Ireland – Dublin – 2006 a 2008.
Certification
Wine Sommelier – ABS/SP Associaçao Brasileira de Sommerliers - 2016
Timeline
Server
Industry Kitchen
06.2024 - Current
Server - Bartender
Pando Park
11.2023 - 08.2024
Food and Beverage Trainee
W Hotel Brickell Av
11.2018 - 11.2019
Hospitality Bachelors -
Unioeste
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