JOO EUN (June) CHOI

• Managed daily parcel shipping, packing, and mailing operations while maintaining accurate service standards.
• Oversaw customer service for printing, shipping, and mailbox solutions, resolving issues promptly.
• Coordinated vendor relationships, supply inventory, and store equipment to support smooth workflow.
• Implemented process improvements for order handling, reducing delays and improving transaction accuracy.

Managed high-volume mail and copy center operations, providing packing and shipping services alongside copy and notary services to maintain efficient, customer-ready support.

• Processed vehicle registration titles and license applications with accuracy and compliance.
• Answered customer questions about DMV requirements, forms, and service steps.
• Checked identity documents and supporting paperwork before transaction completion.
• Entered customer information into DMV systems while protecting confidentiality and record accuracy.

Managed operations of high-volume, high-profile Starbucks cafe inside lobby level of Grand Hyatt Hotel, Washington DC, leading team of fifteen employees; owned hiring, training, inventory management, and labor scheduling.