Joohong Lange
Bridge Between Hearts and Minds
Garden Grove,CA
Summary
Over 7 years of operational leadership, driving efficiency and fostering collaboration as a skilled mediator between cross-functional teams. My expertise in personal/ leadership development, courage, and learning allows me to unify people with ideas.
Overview
14
14
years of professional experience
Work History
Food and Beverage Manager
Disneyland Resort
Anaheim, CA
07.2022 - Current
- Managed over 200 Food and Beverage Cast spanning 11 different job types by creating efficient workflows, creating positive interpersonal relationships and working with HRBPs to assist Cast in day-to-day lives.
- Developed a daily "Leadership Discussion of the Day" series based on the works of renowned leadership authors like Brene Brown, Adam Grant, Julia DiGangi, and the Crucial Conversations Team which inspired Leads to create a Book Club for San Fransokyo Square. and has increased Lead engagement.
- Coached 50+ Leads on Crucial Conversations methodology demonstrating exceptional storytelling skills and ability to engage the Leads effectively increasing Lead effectiveness at holding Cast accountable.
- Area representative in collaboration with multiple cross-functional teams to create new Halloween experience at Disney's California Adventure.
- Partnered in several cross-functional teams including Chefs, Industrial Engineering, Mobile Order team, and Lucky Fortune Cookery Leads to develop best practices to increase efficiency by 10% for Register and Mobile Order Guests.
Attraction Core Lead and Trainer
Disneyland Resort
Anaheim, CA
11.2015 - 07.2022
- Managed over 30 Attractions Cast Members daily and ensured best practices were followed.
- Worked with WDI partners while representing Operations during Test and Adjust for Mickey and Minnie's Runaway Railway.
- Led the 1st stage of development for a new grouping SOP at Autopia by implementing a testing environment that would have resulted in more efficient and consistent Hourly Guest Carried numbers.
- Led the 1st stage of development with cross-functional teams including Retail and Food and Beverage Salaried Leaders for a new Guest Interaction opportunity in Galaxy's Edge by implementing a testing environment that allowed merchandise to be advertised on a bussing cart.
Combat Medic/ Healthcare Specialist
Army National Guard
Inglewood, CA
03.2010 - 03.2016
- Provided patient teaching and care when necessary for approximately 100 infantry soldiers in Bravo Company 1-1160th INF Battalion.
- Reported and documented medical treatment administered on-site and during transport to healthcare facility.
- Advocated for soldiers health and worked with local Medical Battalion to ensure best practices were being followed for potable water.
Education
Bachelor of Science - Project Management
Bellevue University
06.2023
Skills
- Microsoft Office Suite
- CDS Administrator
- SLACK
- Smartsheet
Timeline
Food and Beverage Manager
Disneyland Resort
07.2022 - Current
Attraction Core Lead and Trainer
Disneyland Resort
11.2015 - 07.2022
Combat Medic/ Healthcare Specialist
Army National Guard
03.2010 - 03.2016
Bachelor of Science - Project Management
Bellevue University