Joon Kim
Duluth,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Extensive knowledge of vehicle diagnosis, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Sales Associate
AutoNation Toyota Mall Of Georgia
12.2023 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
Sales Associate
Gwinnett Place Nissan
08.2022 - 08.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
Acquisition Manager
Global Imports BMW
01.2022 - 08.2022
- Perform appraisals by understanding market value and estimate reconditioning costs to buy cars from the Service Drive.
- Convert service customers to sales customers.
- Reach out to potential clients by using equity mining tools.
Service Advisor
Rick Case Hyundai
01.2019 - 09.2021
- Recommend and quote service and repair estimates. Communicate with technicians, parts and all departments to ensure services are completed to manufacturer and dealership standards to maintain customer satisfaction.
Certified Automotive Technician
Lou Sobh Kia
08.2015 - 08.2017
- Diagnose, repair and perform maintenance services on new and used cars to manufacturer and dealership standards. Stay up to date on certifications.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2011
Skills
- Multitasking
- Closing deals
- Follow-up skills
- Customer Service
- Documentation and Reporting
- Diagnostic Abilities
- Vehicle Inspection
- Bilingual (English/Korean)
Timeline
Sales Associate
AutoNation Toyota Mall Of Georgia
12.2023 - Current
Sales Associate
Gwinnett Place Nissan
08.2022 - 08.2023
Acquisition Manager
Global Imports BMW
01.2022 - 08.2022
Service Advisor
Rick Case Hyundai
01.2019 - 09.2021
Certified Automotive Technician
Lou Sobh Kia
08.2015 - 08.2017
High School Diploma -
Peachtree Ridge High School
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