JOQUELA SMALLS
GUTHRIE,UNITED STATES
Summary
Results-oriented Sales Professional with 18 years of expertise in Operations Management and Strategic Planning. Strong leadership in Talent Acquisition and Performance Management, demonstrating consistent sales growth and improved Customer Satisfaction. Focused on developing innovative training programs and implementing data-driven strategies to foster team empowerment and operational excellence.
Overview
18
18
years of professional experience
Work History
Store Manager
Zales The Diamond Store
07.2024 - Current
- Led daily store operations to ensure optimal customer service and satisfaction.
- Mentored and trained staff on product knowledge and sales techniques.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Developed and executed promotional events to drive foot traffic and increase revenue.
- Maintained inventory accuracy through regular audits and optimized stock levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Territory Performance Manager
Avis Budget Group
03.2022 - 08.2025
- Manage 23 locations, enhancing sales and customer satisfaction.
- Boost sales through effective training and development.
- Optimize operations by focusing on profit/loss and inventory.
- Lead talent acquisition and fleet management strategies.
- Lead strategic operations across 19 locations, directing fleet management, sales performance, and P&L optimization while fostering customer experience excellence through NPS and review management.
- Orchestrate comprehensive territory management, including inventory control, A/R oversight, and supply chain optimization while implementing data-driven sales strategies.
- Drive talent acquisition and development initiatives, conducting sales training programs and fostering professional growth across multiple market territories.
- Spearhead multi-market operations enhancement through strategic sales initiatives, customer experience optimization, and operational efficiency improvements.
- Direct comprehensive business transformation across Memphis, Nashville, and Little Rock markets, focusing on revenue growth and operational excellence.
- Streamline operations across 19 locations, implementing data-driven strategies for fleet utilization and market performance metrics.
Sales Training Manager
Blufox Mobile
09.2021 - 03.2022
- Facilitated New Hire Orientation
- Facilitate Sales Trainings/Employee Development
- Training content creation/revisions
- On the spot coaching
- Hands on sales training
- Traveled across 4 regions
- Increased Sales Performance
Corporate Trainer
Absolute Wireless
05.2016 - 12.2020
- Lead and facilitated new employee onboarding and benefits training during 3-week training program
- Traveled to across six states and internationally to facilitate employee training and engagement
- Created the onboarding curricula for new employees (including sexual harassment) and developed curricula for leadership development
- Progression tracking of daily reports for all employees towards completion of sales goals and training compliance
- Employee retention, coaching, performance planning and development
- Mediated and resolved employee conflicts
Sales Manager
Absolute Wireless
08.2007 - 06.2015
- Managed various cellular phone stores
- Recruited, interviewed, hired and trained staff; establishing standards of excellence for new store openings
- Maintained Sales Goals
- Customer service and sales
- Inventory Management
Education
B.S. - Business Management
Bethel University
08.2019
Associate of Science - undefined
Daymar College
03.2008
Skills
- Sales Training
- Employee Development
- Customer Service
- Microsoft Office
- Google Suite
- Strategic Planning
- Project Management
- Leadership
- Public Speaking
- Team Leadership
- Business Strategy
- Talent Acquisition
- Performance Management
- Operations Management
Timeline
Store Manager
Zales The Diamond Store
07.2024 - Current
Territory Performance Manager
Avis Budget Group
03.2022 - 08.2025
Sales Training Manager
Blufox Mobile
09.2021 - 03.2022
Corporate Trainer
Absolute Wireless
05.2016 - 12.2020
Sales Manager
Absolute Wireless
08.2007 - 06.2015
Associate of Science - undefined
Daymar College
B.S. - Business Management
Bethel University