Joquita T. Edwards
San Antonio,TX
Summary
Responsible Human Resources Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
Human Resources Assistant
Federal Government
Randolph Air Force Base, TX
08.2020 - 03.2022
- Maintain payroll ensuring that all hours for all employees were input into pay systems
- Use software functions to update or revise existing databases or spreadsheets
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Provided support in recruitment and placement services for assigned organizations Air Force wide.
- Prepares written correspondence and other documentation.
- Coded and processes a range of personnel actions in automated systems
- Provided assistance in planning, monitoring, and conducting special studies, projects, and initiatives.
Esthetician
The Lash Lounge
San Antonio, TX
02.2018 - 11.2019
- Sterilized equipment for clients services.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Carried out product inventory checks, charting and consultations.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Discussed procedures and services options with clients.
- Performed consultations for patients before scheduling treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
Collector
Wells Fargo Home Mortgage
San Antonio, TX
06.2012 - 10.2016
- Using the verbal skills and communication techniques taught during the training courses
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Technical knowledge to add, change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing
- Methods in general mastering the collection system to appropriately and effectively work the debts assigned to you
- Make and receive Input and Output Calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Human Resources Specialist
United States Army
Killeen, TX
11.2006 - 05.2011
- Responsible for providing the support that affects Soldiers overall welfare and well-being, while assisting leaders with keeping Soldiers combat-ready and effective
- Assist on all human resource support matters, oversight of all strength management and strength distribution actions, responsible for the readiness, health, and welfare of all Soldiers
- Perform a variety of duties using standardized HR rules, procedures, and operations and terminology related to the placement activities enough to process requests for personnel action and answer questions concerning merit promotion procedures and procedures for reinstatement or transfers to and from other Federal agencies
- Manages work for the Defense Civilian Personnel Data System (DCPDS) by reviewing Request for Personnel Actions (RPAs) for accuracy of agency reference codes, supporting documentation, completeness, appropriateness of the regulatory authority and suitability of the proposed action cited
Education
No Degree - Human Resources
University of Phoenix
Columbus, GANo Degree - Entrepreneurship
Ashford University
Bachelor of Science - Technical Management/Human Resorces
DeVry University
Villa Park, IL01.2024
Licensed - Esthetician
Ogle School Hair Skin Nails
Arlington, TX10.2015
High School Diploma -
Shaw High School
Columbus, GA05.2006
Skills
- Establishes good working relationship with co-workers, internal/external customers in a professional manner and follow upon request for
- Proficient in Microsoft Word, Microsoft Outlook, Excel, and PowerPoint
- Knowledge of Federal Laws, Military regulations governing Important Data
- Proficient with HIPPA and Joint Commission Standards
- Employee Data Record Keeping
- Generating Reports
- Employment Law
- Processing Personnel Records Compilation
- Confidential Records Management
- Managing Employee Relations
- HR Policies
- Critical Thinking
- Human Resource Management
Timeline
Human Resources Assistant
Federal Government
08.2020 - 03.2022
Esthetician
The Lash Lounge
02.2018 - 11.2019
Collector
Wells Fargo Home Mortgage
06.2012 - 10.2016
Human Resources Specialist
United States Army
11.2006 - 05.2011
No Degree - Human Resources
University of Phoenix
No Degree - Entrepreneurship
Ashford University
Bachelor of Science - Technical Management/Human Resorces
DeVry University
Licensed - Esthetician
Ogle School Hair Skin Nails
High School Diploma -
Shaw High School
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