Jordalis Tavares
Roosevelt,NY
Summary
Proactive and customer-focused, adept at creating welcoming environments and enhancing client satisfaction at Bella’s Image Aesthetics. Leveraged organization and professional demeanor to streamline office operations and elevate customer experiences. Achieved notable client satisfaction improvements through effective problem-solving and interpersonal communication. Excelled in multitasking and maintaining a calm, efficient workspace.
Overview
10
10
years of professional experience
Work History
Receptionist
Bella’s Image Aesthetics
07.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Massage Therapist
Bella’s Image Aesthetics
07.2015 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
- Established and implemented massage protocols and procedures.
Education
GED -
Adult And Continuing Education
New York, NY05.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- Professional demeanor
- Calendar management
- Calm demeanor
- Positive and professional
- Customer service
- Problem-solving
- Punctual and reliable
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than Number accounts.
- Responded to over Number customer inquiries each day.
- Accomplished improvement through actions.
- Earned "Award" in Year.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Supervised team of Number staff members.
Languages
Spanish
Full Professional
Timeline
Receptionist
Bella’s Image Aesthetics
07.2015 - Current
Massage Therapist
Bella’s Image Aesthetics
07.2015 - Current
GED -
Adult And Continuing Education
Similar Profiles
Roxana PichardoRoxana Pichardo
Office Administrator/Surgical Assistant at Slim Image AestheticsOffice Administrator/Surgical Assistant at Slim Image Aesthetics
Marangely DiazMarangely Diaz
Childcare Provider /Small Business Owner at Bella’s Bright Stars ChildcareChildcare Provider /Small Business Owner at Bella’s Bright Stars Childcare
Dalesa SeverinoDalesa Severino
Assistant Chef at Bella’s sweetsAssistant Chef at Bella’s sweets