Jordan Adkins
Madison,IN
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales.
Overview
20
20
years of professional experience
Work History
Territory Operation Specialist
Flowers Foods
New Albany, IN
01.2019 - Current
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Field Marketing Representative
Flowers Foods
Louisville, KY
01.2018 - 01.2019
- Developed and executed targeted marketing campaigns to increase product visibility in local markets.
- Collaborated with sales teams to align marketing strategies with business objectives and customer needs.
- Analyzed market trends and customer feedback to refine promotional efforts and improve outreach effectiveness.
- Trained and mentored junior team members on best practices in field marketing execution.
- Organized community events and trade shows to enhance brand awareness and engage with potential customers.
- Increased brand awareness by executing creative and engaging field marketing events.
Retail Sales Representative
Kellogg's Snacks
Louisville, KY
07.2015 - 12.2017
- Built relationships with customers and the community to promote long term business growth.
- Created strategic brand building events to expand the current product portfolio.
- Prioritized tasks and projects to meet tight deadlines.
- Managed a portfolio of 21 accounts and over $75,000 in sales each week.
- Consistently hit and exceeded sales goals by 10% to 20%.
- Consulted with businesses to supply accurate product and service information.
Territory Sales/Service Representative
Kellogg's Snacks
Louisville, KY
01.2010 - 07.2015
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Established and maintained rapport with key store individuals by consistently providing a timely and accurate sales and service call schedule.
- Consistently hit and exceeded sales goals while managing company routes.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Trained new representatives on product knowledge and customer engagement techniques.
Part Time Field Merchandising
Kellogg's Snacks
Louisville, KY
03.2007 - 01.2010
- Dedicated to continuously improving sales abilities and product knowledge.
- Merchandise all Kellogg owned brands ensuring full-shelf conditions, product rotation, and organized displays.
- Routinely answered customer questions regarding merchandise and pricing.
- Helped drive sales goals and achieve monthly quotas.
Field Sales Representative (FSR)
Carolina Sales Associates
Charlotte, NC
02.2006 - 01.2010
- Met with and educated store managers on all projects involving fashion bath and plumbing resets and displays for Lowe's hardware stores in Indiana, Kentucky, and Michigan.
- Led a team of full time and part time employees to perform full shelf and display resets for all brands.
- Reported policy changes and company conditions affecting customer satisfaction.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Trained and mentored several entry-level field representatives.
- Issued credits for all defective or returned brands.
Education
Associate of Science - Business administration
Ivy Tech Community College
Madison, IN01.2005
Skills
- Strategic account development
- Budgeting
- Sales forecasting
- Powerful negotiator
- Territory sales management
- Inventory management
- Organized
- B2B sales
Timeline
Territory Operation Specialist
Flowers Foods
01.2019 - Current
Field Marketing Representative
Flowers Foods
01.2018 - 01.2019
Retail Sales Representative
Kellogg's Snacks
07.2015 - 12.2017
Territory Sales/Service Representative
Kellogg's Snacks
01.2010 - 07.2015
Part Time Field Merchandising
Kellogg's Snacks
03.2007 - 01.2010
Field Sales Representative (FSR)
Carolina Sales Associates
02.2006 - 01.2010
Associate of Science - Business administration
Ivy Tech Community College