JORDAN ALEXANDER
SAINT PETERSBURG,US
Summary
Server with extensive expertise in food production, preparation, and service, excelling in fast-paced environments with over a decade of experience. Adept at enhancing customer satisfaction through meticulous attention to detail and exceptional communication skills, ensuring seamless dining experiences. Passionate about leveraging management and upselling skills to optimize restaurant operations and elevate guest interactions.
Overview
13
13
years of professional experience
Work History
SERVER
Cognac
Saint Petersburg , FL
02.2025 - 01.2026
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
SERVER
Umami Sushi and Hibachi
Saint Petersburg, US
12.2023 - 12.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and drink orders efficiently for multiple tables.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and server stations.
BAYHOST/SERVER
Topgolf
Saint Petersburg, US
06.2023 - 12.2023
- Welcomed guests and ensured smooth seating arrangements in vibrant entertainment environment.
- Provided exceptional service by attending to guest needs and inquiries promptly.
- Monitored bay usage and communicated with staff to optimize guest flow.
SERVER
Sculley's Waterfront Restaurant
Madeira Beach, US
07.2022 - 05.2023
- Serve diverse dishes, ensuring customer satisfaction and efficient service.
- Manage high-volume transactions accurately, enhancing operational flow.
- Adapt to fast-paced settings, maintaining composure and service quality.
- Communicate effectively with team and guests, fostering a welcoming atmosphere.
SERVER
Oak and Stone
Saint Petersburg, US
08.2021 - 06.2022
- Suggested menu items based on customer preferences to enhance dining experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments accurately using point-of-sale systems for transactions.
BARTENDER/SERVER
My Way Bistro
Sylvania, US
01.2020 - 06.2021
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area at all times.
- Assisted in inventory management by tracking supplies and ordering stock.
- Engaged with customers to provide excellent service and build rapport.
MANAGER
Cold Stone Creamery
Toledo, US
09.2016 - 12.2019
- Supervised daily operations and staff performance at a popular ice cream franchise.
- Ensured compliance with health and safety regulations in food preparation and service.
- Trained new team members on customer service standards and operational procedures.
CUSTOMER SALES ASSOCIATE
Expresso Car Wash
Maumee, US
03.2015 - 05.2018
- Assisted customers in selecting car wash services that meet their needs.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth workflow during peak hours.
LOADER/UNLOADER/SORTER
Old Castle Building Envelope
Perrysburg, US
03.2015 - 08.2015
- Ensured compliance with safety regulations during loading operations.
- Organized inventory for easy access and efficient workflow.
- Collaborated with team members to optimize loading processes.
- Followed instructions for proper handling of fragile building materials.
CREW MEMBER
Subway
Holland, US
03.2013 - 05.2015
- Prepared sandwiches according to customer specifications and Subway standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Stocked ingredients and supplies to ensure smooth operation during peak hours.
HOST
Texas Roadhouse
Toledo, US
03.2014 - 08.2014
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservations and waitlists using digital systems effectively.
- Monitored dining room flow to enhance guest experience during peak hours.
PACKAGE HANDLER
Bax Global
Toledo, US
11.2012 - 01.2013
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted packages by destination for accurate distribution.
- Adhered to safety protocols while handling materials and equipment.
Education
University of Toledo
Toledo, OH02.2019
Owens Community College
Perrysburg, OH08.2016
Diploma -
Springfield High School
Holland, OH05.2012
Skills
- Food Production
- Restaurant Experience
- Cash Handling
- Customer Service
- Quality Inspection
- Serving
- Bartending
- Management
- Cleaning
- Upselling
- Food Preparation
- Inventory Management
- Problem Solving
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
- Adaptability
- Communication Skills
- Stress Management
Timeline
SERVER
Cognac
02.2025 - 01.2026
SERVER
Umami Sushi and Hibachi
12.2023 - 12.2024
BAYHOST/SERVER
Topgolf
06.2023 - 12.2023
SERVER
Sculley's Waterfront Restaurant
07.2022 - 05.2023
SERVER
Oak and Stone
08.2021 - 06.2022
BARTENDER/SERVER
My Way Bistro
01.2020 - 06.2021
MANAGER
Cold Stone Creamery
09.2016 - 12.2019
CUSTOMER SALES ASSOCIATE
Expresso Car Wash
03.2015 - 05.2018
LOADER/UNLOADER/SORTER
Old Castle Building Envelope
03.2015 - 08.2015
HOST
Texas Roadhouse
03.2014 - 08.2014
CREW MEMBER
Subway
03.2013 - 05.2015
PACKAGE HANDLER
Bax Global
11.2012 - 01.2013
University of Toledo
Owens Community College
Diploma -
Springfield High School