Jordan Alfonzo
Studen
Franklin,NJ
Summary
Energetic Elementary Education major, driven to continue to learn and grow professionally. Understands and implements new technologies and teaching strategies. Excellent at working with different learning styles.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
BDC Service Representative
Royal Buick GMC
Sussex, NJ
05.2021 - Current
- Answering phones
- Fielding phone calls
- Scheduling service appointments
- Customer follow up via email & phone
- Prospecting leads such as Onstar notifications & declined services
- Assisting Service Advisors with paperwork and administrative tasks
Head Coach
Wallkill Valley Little League
Franklin , NJ
04.2021 - Current
- Actively participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Counter Service Pizza
TJ's Pizza
Franklin, NJ
04.2016 - 12.2021
- Used cash register to perform cash, credit and debit transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Beauty Consultant
Walgreens Boots Alliance
Parsippany, NJ
10.2019 - 05.2021
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to clients.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Customer Service Associate
Walgreens Boots Alliance
Newton, NJ
01.2017 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ 11.2020 - Current
Skills
Ability to Multi-task
Proficient in Microsoft Office
Knowledge of and Ability to play sports
Timeline
BDC Service Representative
Royal Buick GMC
05.2021 - Current
Head Coach
Wallkill Valley Little League
04.2021 - Current
Bachelor of Science - Elementary Education
Grand Canyon University
11.2020 - Current
Beauty Consultant
Walgreens Boots Alliance
10.2019 - 05.2021
Customer Service Associate
Walgreens Boots Alliance
01.2017 - 10.2019
Counter Service Pizza
TJ's Pizza
04.2016 - 12.2021