Adriana Rosado
Sunrise,USA
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Rick Case Automotive Group
Davie, FL
07.2024 - Current
- Answering incoming phone calls and online enquiries.
- Logging customer details and comments in our system.
- Scheduling appointments and following up with any "no show" customers.
- Maintaining thorough, up-to-date knowledge of our products.
- Greeting and assisting all clientele with courtesy and respect.
- Adhering to all company policies and procedures.
- Maintaining contact with customers to ensure they are happy with our service.
- Ensuring potential customers are aware of any promotions
Cashier
Rick Case Automotive Group
Davie, FL
06.2023 - 07.2024
- Receives and issues a receipt for cash, checks and credit card payments, following the procedure set out for accepting payment (e.g., checks verified, etc.)
- Records amount received in the computer and secures money in the register/drawer.
- Makes change and issues receipts to customers.
- Reviews and records totals as shown on the receipt and verifies against cash on hand.
- Refers customers who have additional questions or complaints to the service advisor or other appropriate person.
- Coordinates vehicle pick up with the service porters.
- Ensures all service records are filed timely and accurately.
- Greets customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
- Ensure that work areas and customer waiting areas are kept clean.
Sales Associate
Tommy Hilfiger
Sawgrass, FL
04.2022 - 06.2023
- Consistently provides TH Customer Service to company standard.
- Keep merchandise filled to appropriate levels on the sales floor.
- Ensure the store is visually distinctive and its appearance impeccably maintained.
- Minimize shortages through proper loss prevention procedures.
- Demonstrates awareness of store sales plans and results.
- Demonstrates awareness of individual contribution to business results.
- Follow all operational policies and procedures.
- Manage time and prioritize tasks.
- Demonstrate effective written and verbal communication skills.
- Attends Take 5 meetings and participates in staff meetings, as required.
Brand Associate
Old Navy
Sawgrass, FL
07.2021 - 04.2022
- Create sales and customer relationship opportunities by utilizing resources like store promotions.
- Influence customer to buy products by giving them information such as fabric, washing instructions, style, price, and fit.
- Hold integrity in the highest regard and let management know of any violations.
- Be aware of monthly goals and contribute to them.
- Maintain the standards of the store floor and restock items as soon as necessary to ensure the best customer experience.
- Set an example for new sales associates by providing amazing customer service.
Education
High School Diploma -
Mater Academy Charter Middle-High School
Hialeah, FL05.2023
Skills
- Problem Solving Skills
- Communication
- Collaboration
- Social
- Creative Thinking
- Cooperative
- Task Prioritization
- Animal Care
- Spanish
- Customer service
- Adaptability
- Multi Tasking
- Active Listening
- Conflict Resolution
Languages
English - Expert
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Service Representative
Rick Case Automotive Group
07.2024 - Current
Cashier
Rick Case Automotive Group
06.2023 - 07.2024
Sales Associate
Tommy Hilfiger
04.2022 - 06.2023
Brand Associate
Old Navy
07.2021 - 04.2022
High School Diploma -
Mater Academy Charter Middle-High School